ppOnBoarding Customer Success Manager Signaturit Group Paterna, Comunidad Valenciana, Spain /p h3Descripción del trabajo /h3 h3bABOUT US /b /h3 pSignaturit Group is the Europeen champion of complete and secure digital transactions. Thanks to a modular platform, we automate transactional processes, from identity verification and KYC to electronic signature and legal archiving. More than 100 thousand customers rely on our solutions to accelerate their business activities, while optimizing their operations. /p pAs a certified Trusted Service Provider, we control over 35 million documents and carry out more than 180 million signatures a year, guaranteeing security, compliance and legal value. /p pIn France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC). /p pToday, more than 400 experts and passionate professionals, based in Paris, Barcelona and Valencia, are working every day towards our shared success. /p pThe Onboarding Customer Success Manager plays a key role in ensuring customers achieve their desired outcomes throughout their journey with the company. This role combines overseeing the onboarding process with ensuring long-term customer success, satisfaction, and growth. This position requires strong analytical, technical, and managerial skills, ensuring seamless customer integration and continuous process optimization within the company. The role also focuses on relationship management, monitoring product adoption, and ensuring customer retention. /p h3What you will do at Signaturit /h3 h3bOnboarding Project Management /b /h3 ul liProject Execution: Manage and lead the implementation of company solutions for new customers, ensuring successful onboarding and seamless integration into the product ecosystem. /li liProcess Optimization: Analyze existing projects and processes from both functional and technical perspectives, identifying improvement areas. /li liCoordination: Collaborate with internal teams to ensure timely project execution, monitor progress, and report key milestones to customers and stakeholders. /li liRisk Management: Identify potential risks or deviations during project execution and develop strategies to mitigate them. /li liReporting: Provide regular updates on onboarding project status and results to key stakeholders, ensuring transparency and alignment.



/li /ul h3Customer Success Management /h3 ul liCustomer Relationships: Build and maintain strong, long‑term relationships with assigned customers, acting as the primary point of contact after onboarding, addressing their needs and ensuring satisfaction. /li liCustomer Engagement Product Adoption: Monitor customer engagement with the product, proactively offering tips, best practices, and strategies to enhance product usage and adoption. /li liCustomer Advocacy Feedback: Serve as the voice of the customer within the company by gathering feedback and sharing insights with internal teams to drive product improvements. /li liMetrics Reporting: Track key success metrics (e.g., Net Promoter Score, churn, upsell opportunities) and report them in platforms like Salesforce, Hubspot, or Hotjar, providing insights and recommendations based on data. /li liRetention Growth: Proactively identify upsell opportunities and ensure customer retention, working to limit churn to less than 5% and driving quarter‑on‑quarter MRR expansion. /li /ul h3Collaboration Internal Alignment /h3 ul liWork closely with cross‑functional teams (Sales, Product, Development, and Support) to provide an integrated and cohesive customer experience. /li liEnsure alignment between onboarding and ongoing customer success strategies to maximize customer satisfaction and retention. /li /ul h3What we believe should contribute to your success in this context /h3 h3bTechnical Expertise /b /h3 ul liStrong understanding of process management and continuous improvement methodologies. /li liFamiliarity with project management tools and frameworks (Agile, Scrum, etc.). /li liExperience using project management and process visualization software. /li /ul h3bAnalytical Abilities /b /h3 ul liStrong data analysis and process mapping skills to identify bottlenecks and areas for improvement. /li liAbility to translate complex issues into clear, actionable steps.



/li /ul h3bManagerial Skills /b /h3 ul liExcellent communication and team leadership skills. /li liAbility to manage multiple projects and balance competing priorities. /li liStrong decision‑making and problem‑solving capabilities. /li /ul h3bCustomer‑Focused Skills /b /h3 ul liDeep understanding of customer lifecycle and best practices for maintaining engagement. /li liAbility to identify customer needs and deliver tailored solutions. /li /ul h3bExperience Education /b /h3 ul li2-3 years of experience in project management, process management, or customer success, ideally in SaaS or consulting environments. /li liBachelor's degree in Business Administration, Engineering, or related fields. /li liCertifications in project management (Agile, Lean, etc.) or relevant software platforms (Salesforce, AWS, Microsoft) are a plus. /li liSpanish English Fluent - French is a plus. /li /ul h3bIndicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform) /b /h3 ul liHR Discovery Call (30 min) /li li1st interview with our business (direct report) /li liBusiness case /li li2nd interview with our business business case feedback /li liReference check /li /ul h3Why Join Us /h3 ul liFlexible hybrid work set up /li liFlexible working hours /li liSummer intensive working schedule /li liIntensive workday on Fridays (all year long) /li liHealth Insurance for you and 50% on each kids /li liFlexible benefits (Coverflex) /li liAccess to specialized technical training platforms /li liCelebrate your birthday with a day off /li liPermanent role /li liBase salary: 26–28K€, depending on assessed level of autonomy. Variable component: up to 3K€ upon 100% achievement of objectives defined with your manager. /li /ul h3bJoin Our Vision /b /h3 pBe part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world. /p pFor more information, explore our website and discover how you can contribute to our mission. /p pWe are looking forward to meeting you! /p p* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory. /p /p #J-18808-Ljbffr

📌 Onboarding & Customer Success Manager (Valencia)
🏢 Signaturit Group
📍 Valencia