ppGet AI-powered advice on this job and more exclusive features. /ppOur Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation. /ppA team player, enthusiastic, curious, and dedicated team members, our receptionist are the heartbeat of our customer service. /ph3Overview /h3pWe are looking for a Receptionist to manage the day-to-day running of the reception, acting as the first point of contact for student queries or complaints while delivering exceptional customer service. /ph3Responsibilities /h3ulliManage the day-to-day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience. /liliBuild a good rapport with all residents and resolve complaints/issues quickly. /liliEnsure a smooth check-in and check-out of students. /liliEnsure all documents and payments have been received before student’s arrival and that rooms are ready. /liliEnsure welcome pack documents are completed on check-in. /liliLevy the correct charges to student accounts on check-out. /liliDirectly traffic work to maintenance and housekeeping departments as reported to the front desk. /liliAssist the Residence Manager as directed with in-house administration.



/liliDemonstrate company product knowledge and ensure the core values of the company are reflected through outstanding customer service. /liliUndertake general office duties, including correspondence, emails, filing, answering telephones to ensure the smooth running of the reception area. /liliSign in and sign out of guests, and where relevant, collect and manage keys. Assist with general building security by monitoring who enters and leaves the building and report anything suspicious to the Assistant Manager or Residence Manager. /liliAccept mail and parcels for residents and staff and distribute them correctly and efficiently using the in-house system. /liliProcess all in-house related requests including Extension of Tenancy, Room moves, Transfer of Tenancy. /liliHandle Sales Enquiries and the Letting Process, as well as property viewings where requested. /liliComply with policies and procedures to ensure any changes are understood and carried out. /liliLiaise with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis. /li /ulh3Schedule /h3pSchedule: Monday to Sunday / Shifts / 40 weekly hours. /ppStart date: As soon as possible /ph3Role Details /h3ulliSeniority level: Associate /liliEmployment type: Full-time /liliJob function: Customer Service /liliIndustries: Hotels and Motels /li /ul /p #J-18808-Ljbffr

📌 Recepcionista de hotel (Madrid)
🏢 Empresa Confidencial
📍 Madrid