ph3Your Impact /h3pYou will ensure that global infrastructure services are delivered with stability, consistency, and operational excellence—creating a reliable technology foundation that enables business success across the enterprise. This role is critical to translating global service standards into measurable operational outcomes while strengthening trust between IT, business stakeholders, and service providers. /ph3What You Will Drive /h3ulliEnd-to-end accountability for infrastructure service performance, availability, and quality /liliStrong alignment between business expectations and operational service delivery /liliConsistent application of global service governance, SLAs, and performance standards /liliEffective coordination across infrastructure domains, regional teams, and service providers /liliProactive identification and resolution of service risks and operational challenges /liliStrong vendor performance management, ensuring delivery against agreed commitments /liliContinuous improvement of infrastructure services, processes,



and operational maturity /liliCross-functional collaboration to ensure resilient and scalable infrastructure operations /liliTransparent service reporting and performance management for business and IT stakeholders /li /ulh3What You Bring /h3ulliExtensive experience in IT Service Management and Infrastructure Operations within complex international environments /liliProven track record managing services in multi-vendor and outsourced ecosystems /liliStrong understanding of infrastructure operations and service governance principles /liliExperience building and maturing scalable service management capabilities /liliKnowledge of regulated industries and GxP requirements is an advantage /liliExcellent stakeholder management and communication skills across business and IT /liliStrong operational ownership with a proactive and structured working style /liliAbility to balance strategic priorities with day-to-day operational excellence /li /ulh3Why Join Us /h3pShape how infrastructure services are delivered across a general organization, play a key role in driving operational excellence and service standardization, and operate in a highly visible role with broad business and technology interaction. Help build a resilient, scalable, and future‑ready infrastructure service model and be part of a transformation toward greater collaboration, accountability, and "One Team" execution. /p /p #J-18808-Ljbffr

📌 (Senior) Service Manager – Infrastructure Services (m/f/d)
🏢 208002 Fresenius Kabi España
📍 Barcelona