ppAt Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day. We are a young, ambitious company with a presence in Portugal, Italy, Switzerland, and Spain, combining operational efficiency, innovation, and a strong team culture. With an expanding structure and a dynamic environment, we are looking to strengthen our IT area with an experienced, self-driven, and results-oriented professional. /pbr/h3Responsibilities /h3br/ulbr/libr/pAct as the first point of contact for user incidents and requests. /pbr/ /libr/libr/pTroubleshoot and resolve issues with computers, printers, email, passwords, applications, and network. /pbr/ /libr/libr/pSet up and configure equipment for new hires (laptops, mobiles, accounts). /pbr/ /libr/libr/pManage user provisioning and deprovisioning, permissions, and access rights. /pbr/ /libr/libr/pInstall, update, and maintain software across devices. /pbr/ /libr/libr/pLog and track incidents in the ticketing system, ensuring timely resolution. /pbr/ /libr/libr/pEscalate complex issues to Level 2/3 or specialist teams (systems, networks). /pbr/ /libr/libr/pMaintain an accurate inventory of company hardware and software. /pbr/ /libr/libr/pSupport store technology (POS systems, tablets, connectivity) as new locations open.



/pbr/ /libr/libr/pContinuously improve support processes and documentation. /pbr/ /libr/ /ulbr/h3Key Requirements /h3br/ulbr/libr/p3 years of experience in IT support, helpdesk, or a similar role. /pbr/ /libr/libr/pSolid knowledge of Windows environments, Microsoft 365, and common business applications. /pbr/ /libr/libr/pFamiliarity with ticketing tools and remote support. /pbr/ /libr/libr/pBasic understanding of networks, hardware, and user access management. /pbr/ /libr/libr/pStrong problem-solving skills and a patient, service-oriented attitude. /pbr/ /libr/libr/pAbility to juggle multiple requests and prioritise under pressure. /pbr/ /libr/libr/pFluent English and Spanish; additional languages (Portuguese, Italian) are a plus. /pbr/ /libr/libr/pA proactive, roll-up-your-sleeves attitude and genuine willingness to help. /pbr/ /libr/ /ulbr/h3What we offer /h3br/ulbr/liThe chance to join a solid, growing company with a collaborative culture and team spirit. /libr/liAutonomy and direct influence in shaping the IT Department. /libr/liCompensation aligned with experience, plus the company's current benefits. /libr/liOngoing training and professional development opportunities. /li /ul /p #J-18808-Ljbffr

📌 IT Helpdesk Specialist (Madrid)
🏢 Street Smash Burgers
📍 Madrid