pJob Openings: Swedish Customer Support Representative, Barcelona! /p h3About the Job: Swedish Customer Support Representative, Barcelona! /h3 pAre you passionate about delivering top-notch customer service? /p pWe're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment. /p h3What You’ll Do: /h3 ol libAssist Customers: /b Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses. /li libRecord Keeping: /b Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions. /li libStay Updated: /b Keep your knowledge current on our products and services tailored to individual customer needs. /li libIssue Escalation: /b Identify and escalate potential service issues to senior team members when necessary. /li libCollaborate: /b Work with your team on special projects and provide coverage for colleagues as needed. /li libAdministrative Tasks: /b Manage holiday, sickness, and overtime records while participating in regular team meetings. /li /ol h3What We’re Looking For: /h3 ol libLanguage Skills:



/b C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2). /li libExperience: /b At least 1 year of customer service experience, preferably in technical support. /li libTechnical Knowledge: /b Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products. /li libCustomer Focus: /b Strong aptitude for customer service with excellent listening skills and the ability to address customer needs. /li libProblem-Solving: /b Ability to take ownership of customer calls, progressing them to resolution or escalating when needed. /li /ol h3What We Offer: /h3 ol libCompetitive Salary: /b Excellent remuneration package based on experience and performance. /li libWork Hours: /b Monday to Friday, 09:00 AM - 06:00 PM. /li libDynamic Environment: /b Join a creative team with a positive and friendly atmosphere. /li libPaid Leave: /b Enjoy 23 working days of paid annual leave. /li libCareer Development: /b Access to guidance and tools to help you reach your full potential. /li /ol pIf you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey! /p #J-18808-Ljbffr

📌 Swedish customer support representative, Barcelona!
🏢 Cross Border Talents
📍 Barcelona