ph3Company Description /h3 pWould you like to work for a company where hospitality is a work of heart and you can be all you are? /p pWould you like to work for a company where hospitality is a work of heart and you can be all you are? Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits. At the Accor Integral Reservation Centre, we offer memorable experiences to our clients. You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests. /p h3Job Description /h3 pYour mission will be to serve as the connection between Accor and our guests through: /p ul liResponding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations /li liHaving authentic conversations while you book global travel experiences to luxury destinations /li liSharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need /li /ul h3What is in for you? /h3 ul liGreat welcoming plan: You will have a specific training plan for one month that will help you to understand more about our culture, values, business and quality standards that will help you to feel comfortable and confident when taking your firsts calls. /li liInclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities. /li liCollaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence.



You will be joining a dynamic new team excited to meet you and welcome you aboard! /li liExclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide. /li liDaily Meal Allowance: Enjoy daily meals with our food allowance /li liHealth Wellbeing: We provide you with private health insurance and activities to support wellness initiatives /li liIncentive Plan: Earn rewards based on smart goals /li liGlobal Reach: Make a global impact by connecting with guests from around the world. /li liCommunity Involvement: Participate in opportunities to give back and make a positive impact in the community. /li /ul h3Qualifications /h3 ul liRelevant Experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus. /li liLanguage Skills: Native or proficiency level in French and fluency in English (C1-C2). /li liTech Savvy: Comfortable with computers and new software. /li liPassion for Travel: Genuine interest in travel and hospitality. /li liActive Listener: Ability to understand and respond to guests' needs. /li liExcellent Communicator: Strong verbal and written communication skills. /li liCustomer Service: Solid understanding of service principles and best practices /li liResponsible: Strong sense of responsibility and accountability. /li liEager to Learn: Curious and eager for self-development. /li liTeam Player: Collaborative and respectful in a diverse multicultural environment. /li liAvailability : Start September 2026 /li /ul h3Location and Availability Requirements /h3 ul liMust be currently legally entitled to work full-time in Spain /li li39 working hours/ week /li liWe offer rotating schedules /li li2 consecutive days off (two weekends off per month guaranteed) /li liCurrent opening hours: Mon-Sun 8am to 10pm /li /ul h3Our Commitment to Diversity Inclusion /h3 pWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. /p h3What It’s Like to Work at Accor Global Reservation Centre /h3 pLK : Accor GRC Barcelona /p pIG : GRC Barcelona /p pTikTok : grc.barcelona /p p#BELIMITLESS /p /p #J-18808-Ljbffr

📌 Luxury Reservation Consultant ( French Speakers ) (Barcelona)
🏢 Accor
📍 Barcelona