ppb*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. /b /ppJoin bTELUS Digital Bulgaria /bas a bSolutions Consultant with Danish and English /bfor the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience. /ppbWe offer: /b /pullibRelocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs /b /lilib21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home /b /liliFully paid training /liliStable job and career development opportunities /liliAttractive salary /liliAdditional health insurance /liliMore than fifty benefits and services to choose from /liliPositive international working environment /liliSupport and learning /liliEmployee referral bonuses /li /ulpbKey Responsibilities: /b /pulliDeliver professional support for our products and services, maintaining a stellar customer satisfaction rate /liliMaster and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers /liliEngage customers through multiple channels, including phone, email and chat /liliResolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols /liliConsistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores /liliCollaborate with team members to share best practices and contribute to the knowledge base /liliParticipate in ongoing training and stay updated on product knowledge and industry trends /li /ulpbWhat You'll Need:



/b /pullibFluent Danish and English communication skills /b /liliStrong interpersonal abilities and customer service orientation /liliAbility to follow structured guides and processes /liliExcellence in active listening and problem-solving /liliAdaptable and quick to learn new processes and technologies /liliSelf-motivated with a passion for customer satisfaction /li /ulpbIdeal Candidate Profile: /b /pulliCustomer-focused mindset and delivering exceptional service /liliExcellent communication style, ability to explain complex concepts simply /liliAbility to troubleshoot issues and find creative solutions /liliCollaborates and shares knowledge, and contributes positively to team dynamics /liliEmbraces change, learns quickly, and maintains composure under pressure /li /ulpThe best part? bNo tech background needed! /bWe're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed. /ppAt bTELUS Digital Bulgaria /b, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result! /ppbAbout us: /b emTELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. /em /ppemBliv en del af vores team /em /ppemVi søger dedikerede medarbejdere til vores kundeservice afdeling! Er du interesseret i en stilling som kundeservicerepræsentant? Vi tilbyder en dynamisk arbejdsplads, hvor kundeservice er i centrum for alt, hvad vi gør. Du får mulighed for at arbejde i et professionelt miljø med fokus på kundetilfredshed og personlig udvikling. Vi værdsætter engagement, kommunikationsevner og en positiv tilgang til problemløsning. /em /p /p #J-18808-Ljbffr

📌 Solutions Consultant with Danish and English - Relocation to Sofia, Bulgaria (Santa Cruz de Tenerife)
🏢 TELUS Digital
📍 Santa Cruz de Tenerife