ppRed Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution. /p pBe part of the change: join us on our mission to make the Internet a safer place! /p h3Job Description /h3 pAs ourbCustomer Success Manager /b, you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate. /p pWe are looking for abCustomer Success Manager /bto help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues. /p pWe are currently on the lookout for someone that can take care of part of our biggest French customers, so we will prioritize candidates that are fluent in French. /p pYou will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention growth, and customer advocacy. /p pbYour responsibilities will include:



/b /p ul liManaging portfolio of clients /li liWork cross-teams to boost client results /li liHold regular meetings with your portfolio of clients /li liKeep clients up-to date on initiatives and product launches /li liDetect areas of improvement on client KPIs and execute on them /li /ul h3Qualifications /h3 pbWhat are we looking for? /b /p ul liSomeone that has fluency in both French and English. /li liExceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points. /li liCommercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers. /li liImpeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals. /li liA team player with a positive attitude, strong interpersonal skills, and the ability to multitask /li liAbility to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease /li liOrganized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority /li liAbility to adapt and explain concepts for audiences of various perception levels. /li liAbility to become a product expert — you can articulate the vision of the product.



Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points /li /ul h3Additional Information /h3 pbWhat we offer /b /p ul liA friendly, diverse, and international team /li liYou’ll have top-notch Private Health Insurance, fully covered by the company. /li li23 working days of holidays per year, plus the local public holidays. /li liIndefinite Contract /li liFridays we have reduced working hours. And every weekdayduring August. /li liWe offer a discount with the amazing DIR gyms! /li liWe have a Referral policy with a very sweet Bonus scheme. /li liWe have a hybrid model, with a adaptable start time. /li liAt the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals. /li liWe also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new! /li /ul pWe are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status. /p pIf you think this is the right move for you and you match the description,bjust apply! /bWe'll get in touch with you for an interview if you are one of the selected candidates. /p pBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply /p h3Job Location /h3 /p #J-18808-Ljbffr

📌 Customer Success Manager (Barcelona)
🏢 Red Points
📍 Barcelona