ppJoin DayOne – Shaping the Future of Data Infrastructure /p pDayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of general data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter. /p h3IT Support Engineer – Madrid, Spain /h3 h3Job Summary /h3 pWe are seeking a proactive and technically skilled IT Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of IT systems, providing timely support to end-users, and maintaining infrastructure reliability across the organization. You will play a key role in troubleshooting, system maintenance, and continuous improvement of IT services. /p h3Key Responsibilities /h3 ul liProvide first- and second-level technical support, troubleshooting hardware, software, and network-related issues. /li liRespond promptly to service desk requests and ensure effective resolution of all IT incidents. /li liSupport and troubleshoot issues for both on-site and remote users, including branch locations. /li liMaintain and update IT inventory, including hardware, software, and system assets. /li liLog, track,



and close support tickets accurately, ensuring proper documentation and timely follow-up. /li liDocument resolutions, case studies, and standard operating procedures to enhance the organization’s knowledge base. /li liPerform regular system health checks, equipment inspections, and preventive maintenance. /li liEnsure all systems are compliant with security policies, including keeping antivirus and other security software up to date. /li liCollaborate with team members to improve service delivery and IT processes. /li liParticipate in after-hours on-call support when required. /li liCarry out additional IT-related duties as assigned. /li /ul h3Qualifications /h3 ul liDiploma or higher qualification in Computer Science, Information Technology, Computer/Telecommunication Engineering, or a related field. /li liMinimum 3 years of experience in a Windows-based support or helpdesk environment. /li liHands‑on experience with service desk operations and technical helpdesk support. /li liWorking knowledge of Microsoft technologies, including: /li ul liActive Directory /li liGroup Policy /li liDNS and DHCP /li /ul liBasic understanding of networking concepts (TCP/IP, LAN, WAN, ADSL, VPN). /li liExperience supporting Windows desktop and server environments. /li liProficiency in Microsoft Office applications. /li liWillingness to travel. /li liFluent in English and Spanish. /li /ul pDayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p /p #J-18808-Ljbffr

📌 IT Support Engineer (Madrid)
🏢 DayOne
📍 Madrid