ppAt bNextlane /b, we don’t just develop software solutions – we bcreate the future /b of the automotive industry. /ppWe are a company that combines badvanced technology /b with a clear vision: bsimplifying and digitizing /b every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. /ppWe believe in the value of every team member, offering opportunities for you to bdevelop /b and contribute to meaningful solutions. /ppSo… What does it mean to be a #Nextlaner? /pulliBe part of a bgrowth-oriented culture /b. /liliCollaborate with bcolleagues from all over the world. /b /liliBelieve in bthe Power of ideas /b and the bdiversity of thought /b. /liliBe committed to provide an environment where you can blearn, grow, and collaborate /b on projects that make a general impact. /li /ulpOur success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. /ppAt Nextlane, you’ll have the opportunity to binnovate /b, bpush boundaries /b, and bwork on solutions that are transforming /b the automotive world. /ph3Context of the position: /h3pThe bSL2 technical agent /b performs in‑depth analysis of incidents reported by users of our product, evaluates the impact level and priority according to established protocols, and provides answers to complex questions that require review of functional specifications or application code. /ppThey analyze incidents in databases and systems, escalating to third level support when necessary or performing the required actions to resolve them whenever possible. /ppThey inform customers of incident resolution and, when needed, organize calls to explain the solution. /ppThey involve relevant departments when the situation requires it, preparing a briefing of the analysis and proposing possible solutions whenever feasible. /ph3Your Responsibilities: /h3pAs a key member of the team,



you will be responsible for: /pulliManage tickets for the assigned Nextlane products, following the applicable protocols for each product. /liliAnalyze complex inquiries and provide answers based on functional specifications and code. /liliEnsure compliance with SLAs. /liliManage the backlog appropriately. /liliMeet productivity, reopening, and quality parameters required for the service. /liliHandle the resolution of incidents that the agent is able to solve based on their complexity. /liliEscalate incidents properly when the customer's inquiry exceeds the knowledge level or technical scope of the support level. /liliProvide feedback on case progress and deliver final resolution and/or follow‑up on actions. /liliRecord all activity related to calls and emails. /liliAccurately qualify errors and report them to development teams for correction. /liliParticipate in or organize meetings with the Brand to address complex questions. /liliAssist in detecting high‑impact program errors for users and use the necessary mechanisms to solve them, informing the management structure accordingly. /liliReport recurrent issues to the management structure and propose improvements and/or corrective actions whenever possible. /liliShare relevant information with the rest of the team in collaboration with the trainer and management. /liliFollow customer requests and manage them in the internal tool used, respecting established procedures. /li /ulh3What We’re Looking For: /h3ullibExperience:



/b Ane previous experience in a similar role is necessary. Experience in support is necessary. /lilibLanguages: /b Native in Spanish and fluent in English (C1 level) /lilibCommunication: /b Strong communication skills, both verbal and written. /lilibTechnical Skills: /b /liliDatabases (MySQL) /liliPHP /liliHTML /liliAPIs (Postman / SoapUI) /liliCSS /liliOOP (Object‑Oriented Programming) /liliUse of MVC frameworks (Model, View, Controller) /liliORM and database connectors in PHP /lilibInterpersonal Skills: /b /liliAbility to collaborate in a diverse and dynamic environment. /li /ulh3Our Recruitment Process: /h3ullib30-minute introductory call /b with our Talent Acquisition Specialist. /liliA technical test /liliA final interview with the hiring manager /li /ulh3What We Offer: /h3pWe understand that bflexibility and trust /b are essential for our teams. Here are some of the benefits we offer: /pullib Remote Work: /b Up to 3 days a week! /lilib Continuous Learning: /b Access to our internal platform for continuous development. /lilibTeambuilding: /b Our afterworks and activities are memorable! /li /ulh3Diversity, Inclusion Belonging /h3pAt Nextlane, we are committed to creating a space where beveryone feels valued and respected /b. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. /pullibSupport for people with disabilities. /b If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. /lilibEqual opportunities for all: /b We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. /li /ulpJoin bNextlane /b and become part of the technological revolution in the automotive industry. /ppDiscover why we are a great place to develop your talent! /p /p #J-18808-Ljbffr

📌 Application Support Consultant (Madrid)
🏢 Nextlane
📍 Madrid