ppAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. /ppWe are currently looking for a German Speaking Customer Service Sales Support Representative to join us at our facility in Asturias, Spain. /ppThe Customer Service Representative (CSR) receives and processes customer orders, providing service information to external customers and potential customers. /ppThis role involves handling various types of orders, including complex and export orders, to ensure customer satisfaction. /ph3Key responsibilities /h3ulliAct as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers). /liliManage customer service inquiries to ensure requirements are met. /liliReceive and process regular and complex orders. /liliProactively notify late orders due to product availability or transportation issues. /liliMake root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others. /liliActively monitor open orders to ensure that deliveries arrive at the customer on time, as committed.



/liliPerform quality control checks and takes subsequent corrective actions. /liliEnsure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc. /liliLiaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers. /li /ulh3Key requirements /h3ulli+2 years of experience in a customer-oriented position /liliBachelor’s degree or equivalent through experience /liliAdvanced fluency in German and English language skills, other languages are valuable /liliComputer knowledge: Proficient in Word and Excel. Good knowledge of SAP. /liliSkills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships. /li /ulh3Benefits /h3ulliThis role is eligible for benefits such as health insurance and paid time off. /li /ulpAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes.



We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. /ppAxalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. /ppOur diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. /ppWe’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. /ppAxalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review. /ppThe actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. /ppAxalta is a integral coatings company focused on providing customers with innovative, colorful and sustainable solutions. With more than 150 years of experience in the coatings industry, Axalta continues to find ways to serve more than 100,000 customers with the finest coatings, application systems and technology. /p /p #J-18808-Ljbffr

📌 German Speaking Customer Service & Sales Support Representative (Principado de Asturias)
🏢 8704 Axalta Coat. Sys. Spain
📍 Principado de Asturias