ppThis is bnot /b only a customer support position. /p pWe’re hiring a bTravel Concierge / Travel Manager /b who bowns client outcomes /b, negotiates directly with partners, and combines bhigh-touch service, commercial thinking, and operational control /b. /p h3Your Mission /h3 pYou are responsible for bturning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip /b. /p pYou don’t just assist — you badvise, negotiate, close, and deliver /b. /p h3What You Will Do /h3 h3Client Ownership (End-to-End) /h3 ul liLead direct conversations with clients (chat, email, calls) /li liClarify preferences, constraints, budgets, and expectations /li liGuide clients toward the best-fit solution and bclose bookings /b /li liStay responsible for the trip bbefore, during, and after travel /b /li /ul h3Travel Design Partner Negotiations /h3 ul liDesign complete ski mountain travel packages: ul lihotels chalets /li litransfers /li /ul /li /ul h3Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners /h3 ul liavailability room allocation /li liupgrades, perks, and added value for clients /li liCompare multiple partner offers and select the bbest commercial and experiential outcome /b /li liMaintain and grow long‑term partner relationships /li /ul h3Commercial Thinking Upsell /h3 ul liProactively suggest higher‑value or better‑fit options /li liIncrease booking value through relevance, not pressure /li liThink in terms of bexperience quality, conversion, and margin /b /li liBalance client satisfaction with commercial goals /li liManage bookings, confirmations, changes,



and payments /li liHandle exceptions and last‑minute changes calmly and independently /li liEnsure accuracy, timelines, and zero loose ends /li /ul h3Product AI Contribution /h3 ul liIdentify recurring client needs, objections, and emotional patterns /li liFeed insights into our AI‑powered travel assistant /li liCollaborate with product and marketing teams to improve matching, conversion, and retention /li /ul h3Who You Are /h3 pYou are bnot /b a customer support agent. /p pYou are closer to a btravel advisor, travel manager, or concierge with commercial responsibility /b. /p ul liYou have experience in btravel, hospitality, concierge, or luxury services /b /li liYou’ve handled bpartner negotiations /b (hotels, suppliers, DMCs, venues, etc.) /li liYou’re comfortable discussing prices, terms, and alternatives /li liYou take ownership instead of escalating problems /li liYou stay calm under pressure and enjoy autonomy /li /ul h3Skills Tools /h3 ul liFrench, Spanish, or German — strong plus /li liConfident with CRM systems, booking tools, Asana, Google Workspace, Notion, ChatGPT /li /ul h3This Role Is NOT For /h3 ul liCustomer support or ticket‑based roles /li liPeople without negotiation or sales responsibility /li liCandidates who don’t want ownership over outcomes /li /ul h3Why Join Us /h3 ul liBuild a bpremium travel product /b, not a mass OTA /li liWork in a role with breal commercial influence /b /li liBe part of a fast‑scaling, international team /li liAccess to partner trips, internal testing travel, and industry perks /li /ul /p #J-18808-Ljbffr

📌 Travel Concierge (España)
🏢 Skibookers
📍 España