ppInstantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, volcanic landscapes, and subtropical vegetation blend seamlessly with Moorish-inspired architecture. Our 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, and our lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred dining. With multiple swimming pools, a 2,500 m² Spa Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we offer an unparalleled luxury escape in Tenerife. /p h3JOIN OUR TEAM! /h3 ullias a Telephone Operator at The Ritz-Carlton Abama Resort in Tenerife. /li /ul h3Who are we looking for? /h3 pAre you passionate about delivering exceptional service through every interaction? As a bTelephone Operator /b, you will play a key role in creating seamless guest experiences by managing all internal and external communications with professionalism, warmth, and efficiency. Often the very first voice our guests hear, you will represent The Ritz-Carlton's Gold Standards in every conversation. If you enjoy helping others, thrive in a fast-paced environment, and have a natural talent for communication, we would love to meet you. /p h3Your responsibilities will include... /h3 ul liAnswering and handling all internal and external telephone calls promptly, professionally, and courteously. /li liDirecting calls and guest requests accurately to the appropriate departments. /li liProviding guests with detailed information about resort facilities, dining venues, spa services, activities, transportation, and local attractions. /li liManaging guest requests efficiently and following up to ensure complete satisfaction. /li liRecording and delivering messages accurately while maintaining the highest level of confidentiality. /li liSupporting emergency communication procedures in accordance with established hotel protocols. /li liWorking closely with Front Office, Guest Relations, Housekeeping, Engineering, Security, Food Beverage, and other departments to ensure seamless communication across the resort. /li liMaintaining up-to-date operational information and internal directories.



/li liEnsuring every telephone interaction reflects The Ritz-Carlton's commitment to personalized luxury service and attention to detail. /li liSupporting Front Office operations whenever required to enhance the overall guest experience. /li /ul h3What we're looking for... /h3 ul liA warm, confident, and professional communication style with a genuine passion for guest service. /li liPrevious experience as a Telephone Operator, Front Office Agent, Guest Services Agent, Call Center Representative, or in a similar customer-facing role, preferably within luxury hospitality. /li liExcellent multitasking, organizational, and problem-solving skills. /li liThe ability to remain calm and composed while managing multiple priorities. /li liA collaborative mindset and the ability to work effectively with different departments. /li liFluency in English and Spanish is essential; German or additional languages are considered a strong advantage. /li liGood computer skills; experience with hotel property management systems is an asset. /li liA valid work permit for Spain. /li /ul h3How we inspire you... /h3 ul liAttractive salary above market standards with flexible compensation benefits. /li liExplore Rate accommodation discounts at more than 9,500 Marriott hotels worldwide, extended to your partner, parents, and immediate family. /li li20% Food Beverage discounts across Marriott hotels and 50% discounts at our resort's restaurants. /li liUp to 75% flight discounts for Tenerife residents travelling to mainland Spain. /li liCorporate benefits program with discounts on leisure activities and travel. /li liA special birthday gift. /li liA complimentary stay at our resort after one year of service. /li li13th and 14th salary payments. /li liContinuous learning opportunities through our Marriott International University. /li liCareer development and growth opportunities within a global hospitality company. /li liComplimentary employee dining. /li liUniforms and laundry service provided (depending on department). /li liTeam events, celebrations, and social activities.



/li liOpportunities to participate in Corporate Social Responsibility initiatives. /li /ul p(Benefits are subject to applicable internal policies and local regulations.) /p h3Have we sparked your interest? /h3 pMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. /p pAcross more than 100 award-winning properties worldwide, our Ladies and Gentlemen create experiences that stay with guests long after their visit. At The Ritz-Carlton, we are proud to uphold our Gold Standards and deliver genuine care through exceptional service. Here, you will have the opportunity to grow professionally, take pride in your work, and become part of a team dedicated to creating unforgettable luxury experiences. /p pAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. /p pEvery day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. /p pYour role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a general brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. /p pIn joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

📌 Telephone Operator (Canarias)
🏢 The Ritz-Carlton Tenerife, Abama
📍 Canarias