ppWe are looking for an experienced bMuleSoft Platform Operations Engineer /b to join a general support organization responsible for Level 3 platform operations and support. This role focuses on ensuring the stability, availability, performance, and continuous improvement of the MuleSoft integration platform environment. /ppThe position is operational in nature and bnot focused on API development /b, requiring strong expertise in platform management, troubleshooting, incident resolution, automation, and stakeholder collaboration within a multinational environment. /ph3Key Responsibilities /h3ullipDeliver daily MuleSoft platform operations and maintenance activities. /p /lilipInvestigate, analyze, and resolve incidents within SLA targets. /p /lilipHandle escalated issues from Level 2 support teams. /p /lilipMonitor platform capacity, performance, scalability, and availability. /p /lilipPerform advanced troubleshooting using logs, monitoring tools, and diagnostics. /p /lilipConduct Root Cause Analysis (RCA) and recommend corrective actions. /p /lilipSupport production deployments, releases, and change activities. /p /lilipManage service requests and operational support activities. /p /lilipCreate and maintain SOPs, operational documentation, and knowledge articles.



/p /lilipIdentify recurring issues and drive continuous service improvement initiatives. /p /lilipDevelop automation scripts for repetitive operational tasks. /p /lilipParticipate in major incident management and service restoration activities. /p /lilipProvide on-call and after-hours support when required. /p /lilipMonitor operational KPIs and ensure compliance with support processes. /p /lilipCollaborate with internal teams, external partners, and service providers across international locations. /p /li /ulbr/h3Required Skills /h3h3Mandatory /h3ullip5-7 years of experience in bMuleSoft Platform Operations /b. /p /lilipMuleSoft bOmni Gateway (Flex Gateway) /b expertise. /p /lilipTerraform. /p /lilipGitHub. /p /lilipOpenShift. /p /lilipAuthentication Authorization technologies: /pullipOAuth /p /lilipOpenID /p /li /ul /lilipAWS (foundational level). /p /lilipAzure (foundational level). /p /lilipITIL processes. /p /lilipArgo CI/CD. /p /lilipStrong stakeholder management and communication skills. /p /li /ulh3Nice to Have /h3ullipXML, XSD, WSDL, WS-*, Java, JSON. /p /lilipNetworking fundamentals (VIPs, Firewalls, Load Balancers). /p /lilipCertificate lifecycle management. /p /lilipSoapUI. /p /lilipPostman. /p /lilipSilva. /p /lilipLinux. /p /li /ul /p #J-18808-Ljbffr

📌 Integration Platform Engineer Expert (Madrid)
🏢 Business Insights
📍 Madrid