pTeam Mission:brOur mission is to drive and support the digital transformation journey of Radisson Hotel Group by ensuring the stability, evolution, and optimization of our Business Operations (BO) applications in our standard SAP platform, EMMA (Every Moment Matters). As part of the broader IT landscape modernization, we focus on delivering reliable, scalable, and business-aligned application solutions—primarily focused on SAP Finance and related platforms. We are committed to transitioning innovation into operational excellence by supporting live services, enabling process automation, and ensuring a seamless user experience. Through agile delivery and strong collaboration with our business stakeholders, we contribute directly to RHG’s strategic objectives and long-term success.brRole purpose:brThis role has a strategic relevance and a significant financial impact supporting RHG’s business operations and strategies.brThe primary purposes of the EMMA Finance Application Support Specialist role are:brbrulliTo support the ongoing EMMA programme rollout providing technical support working closely with the “Hypercare and Support Teams” resulting in a smooth transition to ongoing service support for the Finance applications (Data Migration, Trial Balance calcs, Tax Calcs, Legal Requirements, Finance integration with satellite systems, etc.) /liliTo ensure that professional application operations and application management services are delivered on an ongoing basis for RHG, primarily focussed on SAP technologiesbrbr/li /ulServices are architected with the principles of simplicity, scalability, security, resilience, and maintainability. A key dimension of role is the interaction with 3rd party suppliers to the benefit of RHG and its SAP strategy,



and active engagement in future sourcing decisions.brRoles/ResponsibilitiesbrHypercare / Transition to Ongoing Service: Responsible for ensuring “concierge level” support to the EMMA programme rollout, with the ability to react quickly to dynamic situations and to rapidly address incidents, problems, and changes with the right level of access and technical expertise.brService Operations and Delivery: Responsible for delivering high quality ITILv3/4 compliant SAP operations and application management services to the RHG community on a 24x7x365 basis in support of the EMMA program rollout. Fluency with Change Release Management, Incident Management and Problem Management are key attributes to success. Contribute to best-in-class service as per defined KPI/SLAs. Identify opportunities for automation, highlight and remediate potential service risks, reduction of MTTR and increase of MTBF.brTechnical Support: Act as an independent problem-solver, capable of analysing and resolving issues across SAP modules by leveraging strong knowledge of SAP tables, queries, and configuration.br3rd Party Management: Interact as needed with partners to ensure they are delivering to expectation. Be the RHG advocate and ambassador for the SAP space.brGeneral: Ensure a high degree of collaboration and good team spirit is achieved across all parties. Must be able to interact with confidence with Finance Controllers, Cluster Business Managers,



etc.brAccountabilities:brbrulliCollaborate closely with cross-functional teams to understand business needs and translate them into effective SAP solutions. /liliProvides expertise to identify and translate business, sector or product requirements into integrated end-to-end IT solutions. /liliPromotes and advocates standardization and general solutions.brbr/li /ulJob requirements and qualifications:brLocation:brbrulliMadrid, Spainbrbr/li /ulLanguage skills:brbrulliEnglish (fluent)brbr/li /ulHighly desirable experiencebrbrulliBackground in SAP support and demonstrable history of successfully delivering SAP application support services. /liliITIL v3 or v4 based service delivery processes and the ability to deliver against them evidenced by previous experience /liliInternational work experience /liliSAP TMSforHOTELS and or SAP Certificates (FI or SD modules) /liliHospitality experience /liliFinance language/backgroundbrbr/li /ulTravel needsbrbrulliUp to 20%, primarily European but could be international on occasionbrbr/li /ulSoft skills:brbrulliExcellent good interpersonal, verbal, and written communication skills /liliPassion for customer service, efficiency, effectiveness and quality /liliGood team player, willingness to assist others and share expertise /liliHighly influential, leadership, communication, efficiency, sociabilitybrbr/li /ulEducation:brbrulliUniversity Degree in Computer Science, Information Systems, Business Administration, or related field. /liliA recognized ITIL certification at Foundation level or above is highly desirable.brbr/li /ulemThe description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.br/emstrongSkillsbr/strongFluent in EnglishbrHospitalitybrSAP FI /p #J-18808-Ljbffr

📌 SAP Finance Support Specialist – Hospitality Operations (Madrid)
🏢 Radisson Hotel Group
📍 Madrid