ppWe are seeking a bilingual bCustomer Care Intern fluent in German and English based in Spain /bto join our integral support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels. /ppbCustomer Support Communication /b /ppProvide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region. /ppHandle inquiries professionally in German and English /ppMaintain consistent response times while delivering high-quality solutions /ppbTechnical Support Product Enhancement /b /ppDiagnose and troubleshoot technical issues efficiently /ppDocument and elevate bugs to our product team /ppCollect and analyze user feedback to drive product improvements /ppbQuality Compliance /b /ppFollow established service standards and KPIs /ppEnsure adherence to data privacy and security protocols /ppMaintain accurate documentation of all customer interactions /ppbWho you'll be playing with /b /ppYou'll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.



/ppFluent in German and English /ppMotivation for customer service or related roles /ppFull time availability /ppStrong and responsible team player /ppEnthusiasm for racket sports and sports tech innovations /ppExperience using Zendesk / Ease of learning new tools and softwares /ppMadrid/Spain Based /ph3bOur hiring process /b /h3pLast, and for you to start warming up, we want to show you whatour process looks like: /ppbInterview with Team Member /b /ppbPeople Interview /b /ph3bAbout us /b /h3pWe are the world's largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization., You will find +200 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico. /p /p #J-18808-Ljbffr

📌 Customer Care Intern Gotcourts (Madrid)
🏢 Playtomic
📍 Madrid