ph3First Line Analyst (German) 80% FROM HOME /h3 pbComputacenter /b is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. /p pIn Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. /p pThe main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems. /p h3Your daily tasks will be: /h3 ul liAnswering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe /li liResolving IT issues of our partners which can occur during office work /li liDocumentation and logging of calls on the ticketing tool /li liDelegation of problems which cannot be resolved to the competent teams /li liMaintaining and improving customer satisfaction level /li liCommunication with your direct team members and different departments /li /ul h3What do we offer you? /h3 ul liRemote work 80% of the time - 4 days/month on-site /li liFull-time contract 39hours/week /li liSchedule: rotative, Monday-Friday 07:00-19:00 /li liTicket restaurant (1100€ per year) after 3 months /li liAnnual salary of 20,535.87€ gross/year /li liAn international environment where people support and respect each other /li liAccess to VIP District: gym discounts,



restaurants, car wash, etc /li liCareer development and leadership program opportunities /li liFree online language classes (GER, FRE, SPA ENG) /li liFast recruitment process /liliFully paid training /li /ul h3You are the ideal candidate if: /h3 ul liYou have an advanced level of German and English /li liYou are interested in learning about IT /li liYou have a positive, can-do attitude and you like problem-solving /li liYou have logical thinking and enjoy helping other people to solving issues /li liYou have outstanding communication skills and customer focused mind-set /li liYou enjoy working in a team /li liYou respect the time schedule and are punctual /li /ul h3About us /h3 pComputacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages. /p pAt our service desk locations, you can expect a dynamic, international and informal work environment with versátil work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community. /p pInterested in joining a company with a strong sense of community? /p pWe’re growing. We’re hiring. We encourage. We empower. We support. /p p#CCwinningtogether /p /p #J-18808-Ljbffr

📌 First Line Analyst (German) 80% FROM HOME (Barcelona)
🏢 Computacenter
📍 Barcelona