ph3IT Infrastructure Relationship Manager (m/f/x) /h3 pSpain (Hybrid) /p h3Job Description /h3 pThe bIT Infrastructure Relationship Manager /b serves as the primary point of contact between assigned countries and Group IT Infrastructure. The role is responsible for ensuring effective communication, alignment, and coordination of Infrastructure services, demands, projects, and strategic initiatives. /p pActing as a trusted advisor to country IT and business stakeholders, the role provides visibility into service performance, project delivery, risks, and improvement opportunities while ensuring that country requirements are addressed by the appropriate Infrastructure teams. /p pThis position requires a unique combination of strong stakeholder management skills and broad Infrastructure expertise. The successful candidate will be able to understand technical dependencies, challenge assumptions and proposed solutions, identify risks, and translate complex technical topics into meaningful business discussions. /p h3Responsibilities /h3 h3Stakeholder Management Relationship Ownership /h3 ul liAct as the primary Infrastructure contact for assigned countries and establish trusted relationships with country IT and business stakeholders. /li liSupport the alignment and prioritization of country requirements with Group IT priorities. /li liEnsure country stakeholders have clear visibility of Infrastructure services, initiatives, and project progress. /li liCoordinate regular service and project reviews with country stakeholders, service owners, and project managers. /li liProvide a consolidated view of Infrastructure services, KPIs, service quality, operational risks, recurring issues, and improvement activities. /li liIdentify opportunities to improve service quality, standardization, automation, operational efficiency,



and risk reduction. /li liEscalate unresolved service issues, technical risks, project blockers, and conflicting priorities when required. /li /ul h3Demand Project Coordination /h3 ul liCapture, structure, and prioritize country Infrastructure requirements. /li liTranslate business needs into clear and actionable input for service owners, architects, project managers, and technical teams. /li liSupport the assessment of new Infrastructure demands, considering business impact, technical feasibility, security, compliance, supportability, and alignment with Group standards. /li liMaintain transparency across active and planned Infrastructure projects, including milestones, dependencies, risks, required decisions, and country responsibilities. /li liCoordinate country dependencies, local resources, testing activities, organizational readiness, and key project decisions. /li liSupport the transition of completed projects into operational services, including documentation, support processes, monitoring, and service ownership. /li /ul h3Governance Communication /h3 ul liConsolidate input from multiple Infrastructure teams into clear, consistent, and business-friendly communication. /li liTrack actions, decisions, responsibilities, risks, and deadlines to ensure timely delivery and accountability. /li liChallenge incomplete requirements, unclear responses, unmanaged dependencies,



and solutions that are not aligned with Infrastructure standards. /li /ul h3Qualifications /h3 h3Required Experience Qualifications /h3 ul liSeveral years of experience in a senior IT Infrastructure, Infrastructure Service Management, Infrastructure Architecture, Technical Consulting, or IT Delivery role. /li liExperience working within complex, international, and distributed organizations. /li liStrong understanding of enterprise Infrastructure services, operational models, and technology dependencies. /li liExperience coordinating cross-functional Infrastructure initiatives and managing multiple stakeholders. /li liBasic understanding of Infrastructure budgeting, cost management, and service charging models. /li liStrong written and verbal communication skills in English. Additional languages are considered an advantage. /li /ul h3Technical Knowledge /h3 pBroad knowledge across multiple Infrastructure domains, including: /p ul liMicrosoft 365 and Workplace Service. /li liIdentity Access Management. /li liStrong stakeholder management and relationship-building skills. /li liAbility to challenge and evaluate technical proposals, assumptions, risks, and dependencies. /li liStrong business acumen and customer-oriented mindset. /li liExcellent communication and facilitation skills. /li liAbility to translate business requirements into structured technical requirements. /li liConfidence to engage with both technical and non-technical audiences. /li liStrong organizational skills, attention to detail, and follow-through. /li liProactive, solution-oriented, and capable of working independently. /li /ul ul liJob Identification 1488 /li liJob Category IT /li liPosting Date 07/31/2026, 12:22 PM /li liJob Schedule Full time /li /ul /p #J-18808-Ljbffr

📌 IT Infrastructure Relationship Manager (m/f/x) (España)
🏢 SYNLAB Vet
📍 España