pDKB Code Factory is seeking a Product Manager for Customer Service Automation to own the roadmap and backlog for PEGA-based automation. You will translate operational problems into high-impact automation and partner with engineering, architects and frontline teams to deliver scalable solutions. /ppYou will drive discovery, define user stories, and track KPIs to demonstrate business impact, while promoting responsible AI use and governance in backlog practices. /p #J-18808-Ljbffr