ppAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. /p pWhat’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved. /p pReady to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here! /p pWe are currently looking for a bPremium Support Specialist /b to join our team in Madrid. /p pIn this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts. /p pThe Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals. /p pWe embrace flexibility through a hybrid working schedule, with 3 days at the office and 2 days working from home each week, fostering a balance of collaboration and productivity.



/p h3Key Responsibilities and Objectives /h3 ul liProvide qualified functional and technical assistance for existing customer Board planning and reporting solutions. /li liParticipate in extensive knowledge transfer processes between delivery and maintenance teams. /li liBe able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems. /li liIdentify areas for improvement in existing applications. /li liWork closely with the Board Product team by relaying Customer and market feedback. /li liAssist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform. /li liProvide Reactive support for existing customers if/when questions/issues in their existing application arise. /li /ul h3Requirements /h3 ul liEducational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field. /li liExperience with EPM and Planningtools. /li liPrevious Support or Consulting experience within Supply Chain, FPA or Retail planning.



/li liGood understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial. /li liExposure to multi-dimensional or OLAP technology preferred. /liliKnowledge of SQL advantageous. /li liGreat de-escalation skills and capacity to work in very tight time frames. /li liStrong troubleshooting, root-cause analysis and reverse engineering capacity. /li liAbility to grasp elaborate business requirements and translate those into solutions within the Board platform. /li liExcellent written and verbal communication skills. /li /ul pBoard International is an equal opportunity employer and is committed to a diverse and inclusive workforce. /p pYour personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes. /p pFor further question, please refer to our Privacy Policy at /p /p #J-18808-Ljbffr

📌 Premium Support Specialist (Madrid)
🏢 Tamarind Intelligence
📍 Madrid