ppAt Global Blue, we firmly believe that enhancing the shopping experience drives performance. /ppOur mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. /ppAs a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. /ppOur diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Integral Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. /ppTogether, we innovate, create, and strive towards a brighter future for the businesses we serve. /ppWith Global Blue, enjoy the journey. /ph3Nature and aim of the position /h3pThe holder of this position is responsible for managing an assigned merchant portfolio for Tax Free Shopping products with the objective to improve the service offer to travelers and to develop new business hunting. /ph3Your role /h3pAs an Account Manager you will be overall responsible for managing an assigned merchant portfolio for TFS products with the objective to improve the service offer to travelers and to develop new business hunting.



/ph3Main duties and responsibilities /h3ulliDelivery of sales targets /liliDelivery of account specific contractual obligations and agreed activities at store level /liliImprove merchants knowledge and expertise with our services /liliAccurate account management delivering the Sell-out objectives: /liliFirst / ongoing training /liliMaximize TFS business (IR and RR management) /liliBusiness Statistics analysis, presentation, discussion and action /liliAction plans and store visits in line with company segmentation model /liliAccurate use of CRM to plan, record and report account specific activity /li /ulh3Skills /h3ulli4-5 years’ experience of account management ideally in the FMCG, retail or financial services /liliProven experience of winning and developing new business /liliStrong interpersonal, verbal and oral communication skills. /liliThe ability to learn on a steep learning curve. /liliDriven and enthusiastic individuals, who can use their own initiative. /liliThe skills to build and maintain strong customer relationships with an ability to grasp customers’ current and potential needs. /liliStrong negotiation and influencing skills /liliGood use of time management skills, can demonstrate ability to prioritize /liliResults-orientated with a proven track record of achieving targets. /liliGood organizational skills with the ability to work for periods unsupervised. /liliFluency in English Spanish is a must. /li /ulh3Together, we go further: /h3ulliHybrid work flexibility /liliHands-on learning in luxury retail, technology, and data-driven marketing. /liliFun team-building activities, workshops, and social events. /li /ulpAt Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results. /ppFeels like you? Explore further! /ppLet’s write the future together: apply now /p /p #J-18808-Ljbffr

📌 Account Manager (Madrid)
🏢 Global Blue
📍 Madrid