As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.Job ResponsibilitiesProvide excellent customer service via email and phone at 1st and 2nd level responseEscalate unresolved issues to 2nd and 3rd line support teamsInteract with other areas of the company (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc.) in resolving queries raised by clients and participantsProvide ad‑hoc training and education to users as well as contribute to Knowledge base articlesMaintain contact with customers throughout the ticket life cycleIdentify and recommend areas for improvement within the Service Desk function that support and add value to business activitiesRequired Qualifications, Capabilities and SkillsExcellent customer‑service skills in telephone and email etiquette in Swedish or NorwegianStrong problem‑solving skillsClient focus,



interpersonal skills and ability to networkProactivity and continuous‑improvement mindsetMaintains highest level of technical skill in field of expertiseRequires a high degree of discretion and judgementPassion for learning new things every day and a continuous‑improvement mindsetPreferred Qualifications, Capabilities and SkillsUniversity degree in Economics, Finance, or equivalent work experience desiredExperience in a customer‑service role, preferably in the financial services or software industryExperience with Contact Center solutionsMultilingual fluency is preferredOther languages are also advantageous (Czech, French, German, Polish, Arabic, etc.)We recognize that our people are our strength and the diverse talents they bring to our general workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.#J-18808-Ljbffr

📌 Customer Service Analyst, Financial Services & Solutions (Madrid)
🏢 Computacenter
📍 Madrid