ppAtolls is the world's largest community-driven shopping platform, active in 20+ markets. /p pWe help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers. /p pOur 1,000+ team across 10 countries builds products used every day at global scale, where you'll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading. /p h3About This Role: /h3 pWe are looking for an Intern Customer Success Agent to join our Customer Support team from the Madrid Office. In this role, you will be one of the first people customers rely on when they need help, making sure their questions are handled clearly, efficiently, and with care. /p pYou will also help us spot recurring issues, share useful customer insights with internal teams, and improve the everyday support experience across Atolls' platforms. /p h3Our Benefits: /h3 pAt Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect: /p ul liA culture that cherishes your individual and professional development (Internal Mobility) /li liAn open-minded team that embraces new ideas, perspectives, and methodologies /li liFlexible hybrid working scheme /li liLearning budget + Internal trainings /li liMental Health Coaching /li liGlobal and Local get-togethers /li liCloud-based company /li /ul p*These are general benefits that apply to all employees, with additional local perks based on your location. /p h3Responsibilities: /h3 pIn this role, you will: /p ul liSupport customer requests through different channels, including support tickets, emails, and other customer communication platforms /li liInvestigate customer issues, provide clear solutions, and follow up on pending cases until resolution. /li liCollaborate with other departments (Operations, Product, Marketing, Finance, IT, etc.) to elevate issues, coordinate solutions,



and improve the overall customer journey. /li liIdentify, document, and report technical issues, recurring problems, and process improvements to the relevant teams. /li liReview customer feedback and manage online reviews across platforms such as Trustpilot and app stores, helping to maintain and improve the company’s reputation. /li liIdentify recurring topics or trends to propose improvements in self-service resources, chatbot flows, and customer communication /li /ul h3Your Profile: /h3 pWe're looking for someone with previous experience in customer success or a related field who is dedicated to creating exceptional user experiences and driving innovation. /p ul liGood organisational skills and ability to manage multiple priorities. /li liAttention to detail when analysing cases and tracking follow-ups. /li liTeam-oriented mindset with the ability to collaborate across different departments. /li liProblem-solving attitude and ability to identify opportunities for improvement. /li liAbility to work independently while contributing positively to team objectives. /li liStrong written and spoken language skills in Spanish and English, with the ability to adapt tone and language to different customer situations. /li liBonus point if you speak Catalan, or any other language. /li /ul h3Our hiring process : /h3 ul liTA Call : Meet one of our Talent Experts and get to know Atolls better. /li liTechnical Round : Language test /li liFinal Round : Focus on the technical aspects of the role (Through a Live Case) , and meet your potential manager. /li /ul pIt varies from 1 to 3 interviews /p p*Some processes might slightly change according to needs /p pAt Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged. /p /p #J-18808-Ljbffr

📌 Intern Customer Support Agent (m/f/x) (Madrid)
🏢 Atolls
📍 Madrid