ph3Team Manager (Assistant Store Manager) | Madrid /h3 pMadrid, Spain /p pAt Tiffany Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future. /p pAt Tiffany Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. /p pIt’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future. /p pWe are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany Co.’s continued legacy. /p pThe Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service. /p pbResponsabilities: /b /p pbSALES /b /p pbDeepen the relationship with our clients to achieve or exceed sales target, product category sales targets,



and relevant KPIs: /b /p ulliManage and motivate the team to consistently achieve or exceed store sales target. /liliDrive client development activities among individual team members to cultivate new and existing clients. /liliDemonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. /liliDrive business through key product pillars and KPIs. /li /ul pbSERVICE /b /p pbExecute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint: /b /p ulliLead, model and coach based on client feedback. /liliProvide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times. /liliOptimize hospitality and store amenities to create unique experiences. /liliTake action on client feedback to improve client service. /li /ul pbTALENT /b /p pbAttract, hire, and retain top talent to cultivate a climate of high performance: /b /p ulliContinuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.



/liliNetwork and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent /liliSet and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results. /liliLeverage and utilize training and development offerings to effectively support growth and development to drive performance. /li /ul pbOPERATIONS EXCELLENCE /b /p pbChampion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement: /b /p ulliEnsure exceptional operational support to drive sales and service. /liliManage efficient back of house and ensure consistency with establishedoperational procedures. Identify and execute efficiencies and best practices /liliEnsure compliance with all internal control procedures. /li /ul pbRequired Qualifications /b /p ulliMinimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality). /liliProven track record in sales generation, managing the achievement of sales results. /liliProven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market. /liliFlexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.). /liliSpanish and English speaking abilities are mandatory, a third language is an appreciated plus. /li /ul pPreferred Qualifications: /p ulliA college/university degree. /liliGraduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred. /li /ul /p #J-18808-Ljbffr

📌 Team Manager (Assistant Store Manager) | Madrid
🏢 Tiffany
📍 Madrid