ppJoin our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project! /ppRole Overview /ppAre you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements. /ppKey Responsibilities: /ppEnhance Account Optimization and Retention /pulliProvide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long-term partnerships. /liliProactively address host questions, concerns, and needs to improve satisfaction and sustainability. /liliCollaborate with hosts to maximize listing quality by providing tailored account optimization. /li /ulpPipeline Management /pulliUtilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflows. /li /ululliConsistently meeting or exceeding individual outreach goals and engagement KPIs. /li /ululliManage a pipeline of high-value accounts, ensuring consistent progress towards growth goals. /li /ulpCollaboration and Continuous Improvement /pulliActively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements. /liliCollaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results. /li /ululliStay current on industry trends and leverage new tools to maximize client success.



/li /ululliEngage actively in ongoing training, personal development, and knowledge sharing. /li /ululli1-2 years of proven experience in Customer Success, Account Management, and/or a /li /ulprelated client-facing role. /pulliBA/BS degree and/or equivalent practical experience. /liliC2 level of Italian and proficient level of English. /liliOutstanding communication, relationship-building, and problem-solving skills. /liliProven record of exceeding sales targets in a fast-paced, performance-driven environment. /liliStrong organizational skills with the ability to manage multiple client accounts simultaneously. /liliExcellent written, verbal, and phone communication abilities. /li /ulpDesirable skills: /pulliExpertise in Salesforce (SFDC), Mixmax, and or other customer success platforms and tools. /liliBackground in hospitality, property management, or similar industries is preferred. /liliProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality. /liliEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions. /liliSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions. /liliEntrepreneurship:



Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification. /liliCollaboration: Effectively working with others to achieve common goals. /liliCommunication: Exchanging information and ideas across various channels. /liliOpen Mindedness: Appreciating diverse perspectives to foster collaboration. /liliCritical Thinking: Evaluating information for informed, data-driven decisions. /li /ululliFull-time (39 hours/week) position in Barcelona /liliOffice-based role, with progressive course towards potential hybrid-model /liliSalary of 24.000€ gross/year + up to 4200€ gross/year in performance bonus /liliReferral Program: Earn up to €2,000 for bringing friends, depending on the language/project. /liliContinuous skill development and certifications. Specific sales training. /liliClear career growth opportunities supported by coaches and a motivating team environment. /liliPrime office location at the World Trade Center Barcelona, surrounded by the sea. /li /ulpstrongDiversity, Equity Inclusion /strong /ppemTP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. /em /ppApplication Process: If you possess customer-centric skills, a talent for sales, and excel in a dynamic environment, apply now to join our team and make a significant impact in the English market! /p /p #J-18808-Ljbffr

📌 Italian-Speaking Account Manager – Customer Success (Barcelona)
🏢 Teleperformance
📍 Barcelona