The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.

Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.

The successful candidate will combine strategic vision with a hands‑on operational approach, driving exceptional guest experiences, financial performance, and a high‑performing, values‑driven organizational culture.

The role requires a “Think Integral, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high‑profile, and international clientele.

Main Duties & Responsibilities:

-

- Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.

- Drive a visible, hands‑on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.

- Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness.

- Build, develop, and retain a high‑performing leadership team capable of delivering operational and strategic results.

- Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.

- Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.

- Serve as the public face of the property, engaging with high‑profile guests, stakeholders, and media as needed.

- Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.

- Ensure compliance with all legal, safety, health, environmental, and operational standards.

- Protect assets,



manage capital expenditure planning (CAPEX), and ensure long‑term property value.

Job Profile:

-

- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields.

- Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage.

- Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role.

- Experience with international ultra‑luxury brands.

- Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.

Languages:

-

- Fluent English and Spanish required.

- Additional languages considered an asset.

- Strategic vision and business orientation.

- Think Global, Act Local mindset.

- Strong operational leadership and hands‑on execution.

- Ability to combine strategy and daily operations effectively.

- Strong focus on guest experience and personalization.

- Ability to influence and manage high‑profile stakeholders.

- Adaptability to multicultural environments.

Technological Skills:

-

- Proficiency in property management systems and operational software.

- Advanced knowledge of Microsoft Office or Google Workspace.

Skills Chain of Command:

-

- Proactivity

- Analytical skills

- Results‑oriented

Competencies based on our values:

-

- Excellence | We strive for excellence in everything we do, making it a habit

- Evolution | We are committed to constant improvement and innovation

- Honesty | We prioritise honesty and loyalty in everything we do

- Caring | We genuinely care for our guests, our team, our planet, and our resources

- Happiness | We enjoy the journey, facing challenges with passion and enthusiasm

Other Competencies and Skills Required:

-

- Strong business orientation and strategic mindset.

- Ability to work in international and multicultural environments.

- Excellent interpersonal and communication skills. xcskxlj

- Ability to manage multiple priorities simultaneously.

#J-18808-Ljbffr

📌 General Manager (Madrid)
🏢 Sha
📍 Madrid