ppbTechnical Support Engineer- Hybrid, Location /b /ppbTechnical Support Engineer /b /ppWe’rea leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. /ppIf you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. /ph3About the job /h3pThe SAS/Programming and OSL team is looking for a Technical Support Engineer to provide technical support for customers using SAS programming technologies across SAS 9 and SAS Viya environments. Our team helps customers solve programming, integration, and usage challenges across Base SAS, CAS and Open-Source Languages (Python, R, Lua) as well as DATA steps, Procedures, Macro and Graph. /ppIn this role, you will join a highly collaborative integral teamthat sits at the intersection of customer success, advanced programming, and product innovation. You will have the opportunity to deepen your technicalexpertise, work closely with colleagues across Technical Support and other divisions such as RD, Product Management, Professional Services and influence the customer experience by turning complex technical questions into clear, actionable solutions. /ph3As aTechnical Support Engineer,you will: /h3ulliProvide technical support for customers who are using or troubleshooting enterprise-class SAS software applications and/or solutions including cloud-based environments and SAS programming capabilities in SAS 9 and SAS Viya environments, helping them resolve complex programming usage issues. /liliAnalyze, reproduce, diagnose, and document technical problems involving Base SAS, CAS, Python, R, Lua, and related open-source language integrations as well as DATA step, SAS Macro, DS2, ODS and SQL. /liliProactively communicate carefully and effectively with customers and internal experts throughout the problem resolution process, setting appropriate expectations and documenting progress accurately.



/liliCollaborate with global Technical Support colleagues, Research and Development, Product Management, Customer Success and other internal divisions to resolve customer concerns, improve product quality, identify product improvements, and support high-quality customer outcomes. /liliTranslate complex technical findings into clear, actionable updates for customers and internal stakeholders, ensuring support cases are accurately documented and progressed in a timely manner. /liliContribute to team and customer enablement by creating, using and maintaining knowledge-bases resources, technical notes, documentation content, presentations, and community materials. /liliEnsure all applicable security policies and processes are followed to support the organization's secure software development goals. /liliEmbrace curiosity, passion, authenticity, and accountability. These are our values and influence everything we do. /li /ulh3Required qualifications /h3ullipMinimum5years ofrelevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications. /p /lilipBachelor's degree in computer science, Engineering or related quantitative field or industry domain. An equivalent combination of related education, training, and experience may be considered in place of the above qualifications. /p /lilipExperience working with SAS software, programming languages, or enterprise software applications in a technical support, software development, software testing, consulting, or customer-facing technical role. /p /lilipDemonstrated ability to analyze, debug, and communicate technical problems clearly in written and verbal English.



/p /li /ulh3Additionalcompetencies,knowledgeand skills /h3ullipbCustomer Orientation: /b recognize customer needs, communicate effectively, and help remove barriers that may affect customer success and retention. /p /lilipbContinuous Learning: /b build knowledge of SAS technologies, customer use cases, and adjacent technologies to support evolving customer needs. /p /lilipbAnalytical and Problem-Solving Skills /b: diagnose a range of technical concerns and identify practical next steps. /p /lilipbTechnical Exposure: /b Preferred experience with SAS Viya, CAS programming, SAS Foundation programming, SAS Macro, SQL, Python, R, Linux, Kubernetes, cloud technologies, and ServiceNow CSM. /p /li /ulh3Benefits highlights /h3ulliHealth Insurance /liliLife and Disability Insurance /liliPension Plan /liliSAS supports your well-being with programs that reduce stress and distractions to help you stay healthy and productive. /li /ulh3You are welcome here. /h3pAt SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. /ph3Additional Information: /h3pTo qualify, applicants must be legally authorized to work in Spain, and should not require, now or in the future, sponsorship for employment visa status. /ppResumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. Tocomply withthese regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. /ppSAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact /pp#SAS #MS-1 #HYBRID /p /p #J-18808-Ljbffr

📌 Technical Support Engineer (Madrid)
🏢 SAS
📍 Madrid