ppWe are seeking a passionate hands‑on bTechnical Product Support /b to drive our customer satisfaction supporting them to successfully use our products throughout their lifecycle. /p pYou will be responsible for providing principal technical support for our customers, collecting data and resolving user problems, educating them on solutions promptly and professionally. Ensuring end‑user needs are met with consistently high quality of service provided and updating the team on progress toward solution while creating walkthrough documentation of each client issue/solution. /p h3What will you do /h3 h3Technical support /h3 ul liFirst point of contact of customers /li liResolving technical issues: maintenance of common issues data base, quality and warranty claims. Onboarding process of new customers (support, guidance, …) /li liCreating help documentation and video guides to address known issues and prevent recurring customer complaints and about new software /li liClosely working with the Technical Service department, Supply Chain, Quality Management and Product Management to inform about potential issues with products, to identify margin of improvements /li liProactively informing customers and partners about new software releases and creating related documentation /li liUpdating and maintaining customer data in the CRM system /li /ul h3Stock control /h3 ul liManaging the yearly inventory check:
/li liInspecting demo units to ensure they remain in good condition /li liStock updated in CRM system (SAP) /li liUpdating yearly Customer Success demo units and products inventory, both customers and partners loans /li /ul h3What do we expect /h3 ul liBachelor’s degree, preferably in a technical field, or proven hands‑on experience in technical support for customers /li liAt least 2 years of experience with technical products, preferably in a product support or repair service capacity, using CRM tools as SAP /li liStrong customer focus and service mindset, strong communication, and interpersonal skills /li liCreative problem‑solver that can envision and articulate solutions to complex customer problems and issues /li liHigh level of English and German /li /ul h3Our offer /h3 ul liFlexible working hours and hybrid work model (3 days home office and 2 days in the office) /li liCompetitive salaries + bonuses, medical insurance, and ongoing training and development opportunities. /li liMedical insurance /li liComfortable kitchen with coffee and healthy snacks /li liParticipation in activities out of office /li liand a working environment in which you will always be supported /li /ul pIf you enjoy working with instruments, can solve technical problems quickly, and like interacting with customers, we would love to hear from you. /p pFor this position we only consider direct applications via our platform. /p /p #J-18808-Ljbffr