ph3About Qatium /h3 pQatium is the AI Water Platform for utility operations. We help utilities visualize networks, simulate decisions, and optimize performance — tackling one of the world’s most urgent challenges: up to 50% of clean water is lost before it reaches the tap. /p pOur mission is to make water infrastructure smarter, more resilient, and more efficient, giving utilities full visibility and control in a seamless digital environment. /p h3The Role /h3 pWe are looking for a talented, results-driven Customer Success Manager to help our customers succeed and grow with Qatium. /p pYou will be a trusted advisor to our customers, helping them adopt Qatium, achieve measurable impact, and confidently use AI-enabled workflows — translating product capabilities into clear operational and business outcomes. /p pIf you enjoy working in a fast-paced, international environment and are passionate about helping customers succeed, we would love to hear from you. /p h3Key Responsibilities /h3 h3Customer Engagement Onboarding /h3 pLead smooth onboarding experiences and training sessions that help customers get value from Qatium from day one. /p h3Relationship Management /h3 pBuild strong, trust-based relationships with customers and partners, guiding them through challenges and supporting long-term success. /p h3Adoption Value Realization /h3 pMonitor usage, identify opportunities to increase adoption, and share insights that drive measurable impact. /p h3AI Adoption Education /h3 pHelp customers understand Qatium’s AI-enabled capabilities, including practical use cases, benefits, limitations, and adoption paths.



Share feedback with Product to improve how AI features are understood and used in real operations. /p h3Advocacy /h3 pChampion customer needs internally, working with Product, Sales, Support, and Marketing to improve the customer experience and create success stories. /p h3Growth /h3 pIdentify upsell and cross-sell opportunities in partnership with Sales, helping customers expand their impact with Qatium. /p h3Feedback Reporting /h3 pShare customer feedback, account health updates, and key metrics with internal teams. /p h3Customer Support Coverage /h3 pProvide backup support when needed, ensuring customer questions are answered in a timely and thoughtful way. /p h3Experience /h3 h3What We're Looking For /h3 p4+ years in Customer Success, Account Management, or a similar role, ideally with B2B clients. /p pExperience with AI-powered, data-driven, analytics, automation, or technically complex software products. /p h3AI Fluency /h3 ul liStay up to date with AI developments and enjoy testing new tools, models, or use cases. /li liUnderstand concepts such as prompts, models, MCP, agents, and human-in-the-loop workflows. /li liCan help both technical and non-technical customers understand the benefits, trade-offs,



and limitations of AI-enabled workflows. /li /ul h3Skills /h3 pProficient with CRM or CS tools such as HubSpot, Salesforce, or Gainsight. /p pAnalytical, organized, and comfortable working with data, reporting, and account health metrics. /p h3Language /h3 pExcellent communication skills in English and Spanish, both at native or near-native level. Other languages are a plus. /p h3Location /h3 pBased in Spain, working remotely. /p h3Bonus, But Essential To Learn On The Job /h3 pExperience designing and delivering training programs, both live and self-paced. /p pComfortable discussing technical concepts such as APIs, SDKs, GIS, SQL, or AI-enabled workflows. /p h3Why Qatium? /h3 ul liWork on something that matters /li liRemote-first by design /li liStrong team /li liGrowth /li liFlexible compensation plan /li liTime to recharge /li liInclusive by default /li /ul pHelp solve a integral challenge with real-world impact: improving how water is managed at scale. /p pWork from anywhere with autonomy and flexibility. /p pCollaborate with talented people who care about quality, move fast, and support each other. /p pAccess learning budgets, language platforms, and resources to keep improving your craft. /p pAdapt part of your compensation to what matters most to you. /p pEnjoy your holidays from wherever you call home. /p pWe believe diverse perspectives lead to better decisions, better products, and a stronger team. /p pJoin the team revolutionizing the water industry! /p /p #J-18808-Ljbffr

📌 Customer Success Manager (Valencia)
🏢 Qatium
📍 Valencia