ph3IT Service Management (ITIL) Practice Owner /h3 h3Summary /h3 pRate: Negotiable /p pDuration: 12 Months /p h3About the Client /h3 pOur client is a general leader in aviation technology, delivering innovative IT and communications solutions that connect airlines, airports, aircraft and governments worldwide. Operating in over 200 countries and territories, they play a critical role in enabling the safe, secure and efficient movement of millions of passengers every day. /p h3About the Role /h3 pWe're looking for an experienced IT Service Management (ITIL) Practice Owner to establish, govern and continuously improve core ITIL practices across a complex global technology environment. Working within Customer Service Operations, you'll own the governance framework for Change Enablement, Incident Management, Major Incident Management and Service Request Management, ensuring consistent standards, regulatory compliance and continual service improvement across multiple technology teams. /p pThis is a strategic governance role focused on defining best practice, driving adoption, improving service maturity and enabling automation and AI—not day-to-day operational management. /p pYou'll work closely with Engineering, Product Management, Project Delivery, Service Operations and ServiceNow teams to build scalable, measurable ITIL processes that support business objectives and customer commitments. /p h3Key Responsibilities: ITIL Practice Ownership Governance /h3 ul liOwn and govern the ITIL practices for Change Enablement, Incident Management, Major Incident Management and Service Request Management. /li liDevelop and maintain governance frameworks, process documentation, controls, standards and operating procedures.



/li liDefine end-to-end process models, RACI matrices, approval models, escalation paths and governance expectations. /li liEstablish consistent standards for prioritisation, classification, risk assessment, customer impact, communications and post‑implementation reviews. /li liMandates mandatory fields mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory /li /ul /p #J-18808-Ljbffr

📌 IT Service Management (ITIL) Practice Owner (Barcelona)
🏢 Psd Group
📍 Barcelona