Experteer Overview In this role you lead a on-site Customer Support team in Barcelona, shaping faster, thoughtful help for millions of Revolut users. You’ll build a solid operating foundation and explore scalable improvements to support rapid growth. You partner with cross-functional teams to maintain high-quality service and adhere to SLAs, taking ownership of tough issues. You’ll be a visible leader who motivates others and drives continuous improvement. This opportunity combines people leadership with hands-on problem solving in a dynamic fintech environment.Compensaciones / Incentivos
- Lead a team of 5-10 FTEs
- Monitor daily performance to ensure productivity, quality, and SLA adherence
- Conduct regular 1:1s, team meetings, and performance reviews




- Identify and drive process improvements
- Highlight unusual performance trends and address issues
- Proactively own difficult problems and act as a workplace leaderResponsabilidades
- English C1+
- Catalan C1+ and Spanish C1+
- 1+ years managing a team of 5+ FTEs
- Ability to work under pressure, manage multiple projects, meet deadlines
- Strong communication with internal teams, counsel, and regulators
- Sound judgement and experience in customer support
- On-site in Barcelona with rotating shifts including weekendsRequisitos principales
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📌 Support Team Lead (Barcelona)
🏢 Revolut
📍 Barcelona