ppGet AI-powered advice on this job and more exclusive features. /ppDirect message the job poster from Kube Group /ph3Overview /h3pbDallas Sales Recruiter | Hiring Top Sales Consultants | Dallas, TX | Barcelona, ES | Helping You Land Your Next Big Role in #tech /b /ppAt Kube Group, we have been dedicated for almost 20 years to the selection of professionals in the SAP, Web, Microsoft, Data, Salesforce and Infrastructure technological environment for international clients, in Europe and the US. We currently have offices in Barcelona, Madrid, Paris, Lille, Marseille, Lyon, Nice, Nantes and Dallas. /ppbThe Opportunity /b /ppKube has a great opportunity for a full-time, bATS Support Analyst /b in our bBarcelona /b office. /ppbAbout the Role /b /ppReporting to a Bullhorn Product Manager, you will be on the front lines as the groups first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our companies with the Bullhorn system within the group + 3 products (ATS, Analytics, and Automation), your primary goal will be to troubleshoot issues and ensure our ATS is back up and running so business teams can complete their work smoothly. /ppWhether you are an experienced customer support professional looking to step into a technical role for the first time or a seasoned tech support analyst, we have an opportunity for you! /ph3Responsibilities /h3ulliAnswer incoming Bullhorn customer tickets via phone, email, and chat, gathering relevant details to resolve issues efficiently. /liliPartner with Kube users to quickly identify challenges and technical issues,



understanding their business impact. /liliUse your software product knowledge (along with empathy for our key users) to troubleshoot issues quickly while helping prevent recurring problems. /liliApply critical thinking and independent judgment to solve challenging or unfamiliar problems. /liliEscalate unresolved issues to the Product Manager when necessary. /liliProactively communicate with Kube staff and key users (mostly by phone) to provide progress updates and ensure follow-through on commitments. /liliShare troubleshooting insights by contributing to the integral Bullhorn knowledge base within the group. /liliAdhere to key user and team-focused metrics to maintain high performance standards. /li /ulh3To Join the Team /h3ulliA person who is analytical and enjoys problem-solving. /liliSomeone who thrives on interacting with people and providing exceptional customer support. /liliA quick learner with the ability to confidently explain software-related and technical concepts. /liliA proactive and organized professional with strong critical thinking skills. /li /ulpSo, if you consider yourself an organized, motivated, and proactive person who enjoys troubleshooting issues and improving systems,



this is your opportunity! /ph3Benefits /h3ulliExtensive training and mentoring to help you succeed in your role. /liliCool office in the city centre of Barcelona, just 5 minutes from Plaça de Catalunya. /liliMulticultural work environment with diverse perspectives. /liliFUN work culture: after-works, events, team travels, and more! /liliWork with a company that values work-life balance and employee well-being. /li /ulh3Requirements /h3ulliStrong problem-solving skills and a proactive approach to troubleshooting. /liliAbility to analyze and diagnose system issues effectively. /liliYou are a quick learner who can bconfidently articulate software-related and technical concepts /b /liliExcellent organizational and time management skills. /liliFluent in English and French. Big plus for Spanish (ideally all three). /liliExperience in software support, customer success, or technical support roles. /liliFamiliarity with Bullhorn ATS, Analytics, or Automation tools. /liliExperience working in a fast-paced environment with multiple stakeholders. /li /ulh3An Advantage, but Not Essential /h3ulliAdditional language skills beyond English, Spanish, and French. /liliExperience working in a holding group managing multiple business units. /li /ulh3Additional Information /h3ulli23 Holidays + Loyalty days (up to 7 days) /liliFlexoh (Restaurant card, Transport card, Health Insurance with Sanitas, and more) /liliAnnual group kickoff event /liliSummer and Christmas events /liliLiving in Barcelona - EU citizenship or work permit - mandatory /liliOnly candidates having EU citizenship/work permit allowing you to work in Spain would be considered for this role. /li /ul /p #J-18808-Ljbffr

📌 Technical Product Support (Barcelona)
🏢 Kube Group
📍 Barcelona