ph3Job Title /h3pCustomer Service Representative (Finnish-speaking) - Onsite - Media Industry BP01 /ph3Job Description /h3pExperience the power of a game-changing career /ppPassionate about finding your next big opportunity? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. /ppIf you’re looking to grow and be inspired, as a bCustomer Representative Malaga (On-site), /b you will be part of our team of game-changers who are powering the brands of the future in tech. /ppbCareer growth and personal development /bThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. /ppbWhat you will do in this role /bIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. /ppAs a bCustomer Representative /b on our team, you will: /pulliHandle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands /liliLog call details onto call management systems and provide response and resolution within SLA /liliMaintain service and product knowledge and expertise associated with applications specific to individual customers /liliEscalate potential service issues initially with Mentor /liliTo follow all the processes and procedures of the project /liliEnsure contractual SLA is maintained /liliProvide cover for other Agents in their absence,



either within the same team or across teams /liliLiaise with Supervisors/ Mentors on specific projects where requested /liliTo understand and comply with administrative duties including holiday, sickness and overtime /liliTo attend regular Team Meetings /liliTo work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction /li /ulh3Your Qualifications /h3pWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. /ppbConcentrix is a great match if you: /b /pulliNative Finnish plus fluent English /liliWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus /liliGood disposition to work in a customer service environment /liliCustomer care skills – ability to listen to and understand the customers’ need /liliAbility to take ownership of, and progress calls to resolution or to bescalate call to resolution /b /li /ulpDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.



/ph3What’s in it for you /h3pWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. /ppIn this role, we offer benefits that help support your unique lifestyle: /pulliFull-time 39 hours/week permanent contract: Monday to Thursday from 08:00 to 16:00; Friday from 8:00 to 15:00 plus 2 weeks of paid training included /liliSalary 20.973,22 euros gross/year + up to 3.600 euros gross/year in bonus /liliFriendly office location inBenalmadena /liliBring-a-friend (referral) bonus opportunities /liliFull paid training on the company and the project you’ll be working on /liliCareer development programs, language classes and specialized courses /li /ulpbExperience the best version of you! /b /ppAt bConcentrix /b, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. /ppIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” /ppConcentrix is an equal opportunity employer /ppWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /ppR /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Finnish-speaking) - Onsite - Media Industry (Benalmádena)
🏢 Concentrix
📍 Benalmádena