ph3Your mission /h3pThe Front Desk Receptionist / Office Assistantis responsible forproviding professional, welcoming, and efficient support to students, staff, faculty, visitors, suppliers, and external stakeholders at the Madrid Campus.br/This role is the first point of contact for the campus and supports daily reception, administrative coordination, campus operations, events, supplier follow-up, and communication between departments. The role requires strong communication, attention to detail, discretion, and a service-oriented approach in a fast-paced international university environment. /pbr/h3Tasks and Responsabilities /h3p1. Front Desk Reception /pulliWelcome students, staff, faculty, visitors, and suppliers professionally. /liliAnswer and route phone calls, emails, and in-person inquiries. /liliProvide general information and direct people to theappropriate departmentor staff member. /liliManage visitor sign-in, badges, access cards, keys, mail, courier deliveries, and front desk records. /liliMaintain an organized, professional, and welcoming reception area. /li /ulp2. Student, Faculty Staff Support /pulliProvide first-line support and guidance to students, faculty, and staff. /liliLiaise with Admissions, Academic Services, Student Services, Registry, IT, Operations, and other departments. /liliSupport faculty with classroom-related needs, materials, and basic administrative requests. /liliHandle sensitive or internal matters with discretion. /li /ulp3. Administration Campus Operations /pulliSupport general administrative tasks, including printing, scanning, filing, data entry, trackers, and reports. /liliReport and follow up on facilities, classroom, maintenance, cleaning,



and building-related issues. /liliEscalate incidents, risks, or urgent operational matters to theappropriate manager. /liliSupport inventory tracking for office supplies, pantry items, classroom materials, and front desk resources. /li /ulp4. Supplier,Purchasing Invoice Support /pulliSupport coordination with suppliers, couriers, catering, transport, maintenance, cleaning, and other service providers. /liliAssistwith purchasing office, pantry, classroom, and campus supplies in line with approved processes. /liliTrack deliveries, review invoices, and ensureaccuratedocumentation. /liliEscalate supplier issues, delays, errors, or cost concerns when needed. /li /ulp5. Events, Visits Logistics Support /pulliSupport campus events, orientations, open days, executive visits, student activities, academic events, and graduationlogistics. /liliAssistwith room setup, guest reception, catering, transport, signage, and post-event follow-up. /liliWork with internal teams to ensure events and visits run smoothly. /li /ulp6. Admissions Prospective Student Support /pulliProvide initial information to prospective students and visitors whenrequired. /liliDirect prospective students to the Admissions team. /liliSupport campus tours and make initial calls to leads when requested.



/li /ulbr/h3Your Profile /h3pPreferred Qualifications Experience /pulliBachelor’s degree preferred. /liliPreviousexperience in reception, front office, administration, hospitality, campus services, or customer-facing operations. /liliExperience in an international, educational, or multicultural environment. /liliExperience supporting events, suppliers, purchasing, invoices, orfacilitiescoordination. /liliFamiliarity with access control systems, ticketing systems, CRM tools, or student information systems is an advantage. /liliAdditionallanguages are a plus. /li /ulpKey Competencies /pulliProfessional communication /liliStudent and customer service /liliAttention to detail /liliStakeholder management /liliProblem-solving and escalation /liliTeamwork and collaboration /liliDiscretion and confidentiality /liliAdaptability and multitasking /liliOperational follow-through /li /ulpRequired / Essential Skills /pulliExcellent written and verbal communication skills in English and Spanish. /liliStrong customer service orientation and professional presence. /liliHigh attention to detail and accuracy. /liliStrong organizational and multitasking skills. /liliAbility to follow procedures, SOPs, and escalation protocols. /liliDiscretion when handling sensitive information. /liliProactive, reliable, and solution-oriented approach. /liliGood working knowledge of Microsoft Office, especially Outlook, Word, Excel, and PowerPoint. /liliAbility to work collaboratively with students, staff, faculty, suppliers, and management. /liliReliability, punctuality, and consistency in day-to-day execution. /li /ulbr/ /p #J-18808-Ljbffr

📌 Front Desk Office Assistant (Madrid)
🏢 Schiller International University
📍 Madrid