ppAt Factorial, we believe our growth comes from the success of our people and partners. /p h3Partner Account Manager DACH Market /h3 pThis role is about building trust, enabling growth, and ensuring our partners thrive with Factorial. You will be the connector, advisor, and problem‑solver who helps partners deliver real impact to their clients. /p h3About The Team /h3 pOur Strategic Partnerships team opens doors to new markets by building meaningful partnerships that help us grow together. /p h3What you’ll do /h3 h3Partner Account Management /h3 ul liBe the main point of contact for partners across the DACH region (Germany, Austria, Switzerland). /li liSupport onboarding, implementation, and client troubleshooting. /li liManage partner and client requests (contracts, invoicing, upsells/downsells). /li liBuild long‑term, trusted relationships to maximize retention and satisfaction. /li liStreamline partner support and ticketing processes. /li liEnsure consistency and scalability across partner operations. /li /ul h3Partner Training Enablement /h3 ul liDesign, deliver, and manage training programs to ensure partners are ready to sell, implement, and support Factorial’s solutions. /li liImprove and expand training formats (live, virtual, and self‑paced). /li liStreamline content in an LMS for scalability and partner convenience. /li liTrack partner certification and provide support during onboarding and learning sessions. /li liCollect feedback to continuously improve training experiences. /li /ul h3Support Product Development /h3 ul liCapture product insights directly from partners and their clients. /li liCollaborate with Product Managers to prioritize improvements based on DACH market needs.



/li liKeep partners updated on product launches, leveraging marketing and automation tools. /li /ul h3Build a High‑Performing Partner Ecosystem /h3 ul liCreate mechanisms to make partners feel part of the Factorial ecosystem. /li liContinuously find new ways to bring value to partners and help them grow their business with Factorial. /li liContribute ideas and processes to make the Factorial Partner Ecosystem the best in the industry. /li /ul h3What Success Looks Like /h3 ul liHigh partner satisfaction and retention across the DACH region. /li liSmooth onboarding and faster certification completion. /li liStrong adoption of Factorial’s tools and integrations. /li liClear partner insights driving product improvements. /li liEfficient, scalable partner management processes. /li /ul h3What are we looking for /h3 ul liYou are fluent in German (native or near‑native) and proficient in English. /li liYou have 2+ years of experience in partner management, account management, or customer success (SaaS or B2B experience is a strong advantage). /li liYou excel at building relationships and communicating across diverse teams and stakeholders. /li liYou’re a problem solver who can navigate technical and operational challenges. /li liYou’re detail‑oriented and structured when handling contracts, invoices, and processes.



/li liYou thrive in a fast‑paced, international scale‑up environment. /li liYou enjoy collaborating with cross‑functional teams (Sales, Product, Operations, Enablement). /li /ul h3Perks of being part of Factorial /h3 ul liAlan as private health insurance /li liHigh growth, multicultural and friendly environment /li liHealthy life with Wellhub (Gyms, pools, outdoor classes) /li liSave expenses with Cobee /li liLanguage classes /li liBreakfast in the office and organic fruit /li liFood discounts with Nora /li liPet friendly /li liMuch more that we’ll share during the interview process /li /ul h3About Factorial /h3 pAt Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America, we are one of Europe’s fastest‑growing SaaS companies, headquartered in Barcelona. /p pWe believe in diverse talent and inclusion. We welcome applicants from all backgrounds and encourage people of diverse experiences and identities to apply. /p ul liWe own it: We take responsibility for every project and make decisions, not excuses. /li liWe learn and teach: We’re dedicated to learning something new every day and, above all, share it. /li liWe partner: Every decision is a team decision. We trust each other. /li liWe grow fast: We act fast. We think that the worst mistake is not learning from them. /li /ul /p #J-18808-Ljbffr

📌 Partner Account Manager DACH market (Barcelona)
🏢 Factorial
📍 Barcelona