ph3POSITION PURPOSE /h3 pThe Front Office Manager is responsible for the coordination and supervision of the Front Office department. The Front Office Manager makes business decisions for the unit, taking into account the Hotel’s philosophies, policies, standards and procedures and is responsible for both the day-to-day running and longer-term strategic development of the Department. /p h3Essential Functions /h3 ul liProvides guidance and direction to the front office team, including setting performance standards, people development, monitoring performance, etc. /li liResponsible for the preparation of departmental cost budget. /li liConducts department meetings and continually communicates a clear and consistent message regarding the FO goals to produce desired results. /li liTake a leading role in positively representing the company with guests, reinforcing a customer‑focused approach to hotel operations at all times. /li liMaintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning. /li liAssist in training new staff members, coach them and monitor their performance. /li liEnsure the desk is covered at all times, according to hotel’s occupancy. /li liFull awareness of current daily status of Hotel. /li liEnsure prompt, efficient and courteous reception of guests. /li liEnsure the highest level of Guest experience and follow the Welcome and Farewell standards. /li liHandle, recovery and recording of complaints. /li liBe aware of daily functions, events,



VIP and group arrivals. /li liActively promote the fidelity Guest program to both guests and employees – ensuring all benefits are promoted and understood, and that annual enrolment targets are met. /li /ul h3Qualifications and Experience /h3 ul liTourism or Hospitality Management Degree /li liAt least 2 years of experience within the hospitality industry in an Assistant Front Office Manager or Front Office Manager position /li li5-star Hotel Front Office Luxury Experience preferred /li liExtensive Knowledge of Opera and familiarity with Internet/MS Office applications and related IT preferred /li /ul h3Knowledge, Skills and Abilities /h3 ul liMust be proficient in writing and speaking English and Spanish /li liAbility to prioritize tasks using own initiative /li liMust demonstrate an awareness of the importance of body language in communication and interaction with others /li liEffective conflict management and decision‑making /li liExcellent communications skills /li liBecome a Luxury Collection ambassador with an overall vision of the hotel /li /ul h3WHAT'S IN IT FOR YOU /h3 ul liFull year contract /li liCompetitive salary /li liCareer enhancement opportunities in fast growing international brand /li liEnjoy 39 holidays /li liExplore rates across Marriott Int. Hotels worldwide /li liPhysiotherapy services /li liAssociate Assistance Program /li liGreat Learning Development opportunities /li liReferral program /li liDiscounts in our restaurants /li liFree golf training courses and special rates /li liStaff parties /li /ul /p #J-18808-Ljbffr

📌 Front Office Manager (Castillo Hotel Son Vida) (Palma)
🏢 Arabella Golf Resort Mallorca
📍 Palma