pul /brliYou will provide inbound customer support via email, phone and live chat. /li /brliDeal with a wide range of issues: from making sure that every tax return is completed correctly, to helping us manage the relationship with our accountant partners. /li /brliNo two problems are the same. You'll take full ownership of issues that you'll be empowered to resolve. /li /brliYou'll also get involved in projects to help us build a bigger, better business. And you'll provide insights and feedback to improve our processes and product. /li /brliYou'll help us analyse data in order to improve our product, service and offer. /li /br /ul /brh3Requirements /h3 /brul /brliStrong communication skills. /li /brliProficient in both Spanish and English. We are a German based company, therefore, many meetings will be conducted in English. /li /brliPrevious customer service experience. /li /brliPassionate about technology and desire to understand our product inside out. /li /brliStrong customer empathy, attention to detail and calm under pressure. /li /brliA willingness to learn and progress. /li /brliProblem solver and team player.



/li /br /ul /brh3Core Competencies /h3 /brpDemonstrates strong customer service skills with a focus on problem-solving and effective communication in both Spanish and English. Capable of analyzing data to enhance product and service offerings while maintaining attention to detail and customer empathy. /p /brh3Highest-signal resume keywords /h3 /brul /brliCustomer Service Experience /li /brliBilingual Communication (Spanish and English) /li /brliProblem Solving /li /brliData Analysis /li /brliAttention to Detail /li /br /ul /brh3ATS Optimization Keywords /h3 /brh3Soft Skills /h3 /brul /brliStrong Communication Skills /li /brliCustomer Empathy /li /brliCalm Under Pressure /li /brliWillingness to Learn /li /brliTeam Player /li /br /ul /brh3Industry Keywords /h3 /brul /brliInbound Customer Support /li /brliTax Return Management /li /brliAccountant Relationship Management /li /brliProcess Improvement /li /brliProduct Insights /li /br /ul /p #J-18808-Ljbffr

📌 Ops & Support Associate (Madrid)
🏢 Jobtailor
📍 Madrid