ph3Join our Movement and Champion Restaurant Culture! /h3pAt TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. /ppWe’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. /ppIf you’re passionate about food, technology, and making a real impact, your seat at the table is ready. /ph3About the role /h3pAt TheFork, our Top Chef team partners with some of the most prestigious restaurants in Spain, including Michelin-starred and fine dining venues. As a Top Chef Customer Success Manager, you will be responsible for building long-term strategic relationships with a portfolio of premium restaurants, helping them maximize the value of TheFork ecosystem while delivering an outstanding customer experience. This is not a traditional Account Management role. We are looking for someone who enjoys solving complex problems, navigating sophisticated customer needs and becoming a trusted advisor for some of the most demanding hospitality businesses. /ph3What you will do: /h3ulliManage a portfolio of Michelin-starred and premium restaurants across Spain. /liliBuild trusted relationships with owners, restaurant managers and decision makers. /liliDrive adoption of TheFork products and functionalities to maximize customer success. /liliIdentify opportunities to increase product penetration and revenue growth. /liliReduce churn by proactively identifying risks and delivering tailored action plans. /liliBecome the main point of contact for operational, commercial and product-related topics. /liliCoordinate with Product, Support, Operations and Sales teams to resolve complex customer issues.



/liliAnalyze customer performance and recommend strategies to improve bookings, revenue and visibility. /liliLead regular business reviews with strategic customers. /liliShare customer insights internally to influence product improvements and commercial initiatives. /liliEnsure an exceptional customer experience while maintaining high operational excellence. /li /ulh3Who you are: /h3h3You Must Meet These Critical Qualifications: /h3ulliC2 level of Spanish and fluent English /liliPrior experience in SaaS, Hospitality, Technology, or Marketplace environments is highly valued. /lili3+ years in Customer Success or Key Account Management, with proven experience managing strategic or enterprise customers. /liliCommercial mindset focused on growth opportunities, combined with strong analytical skills and confidence working with data. /liliCollaborative team player. /liliStrong problem-solving mindset with high ownership, accountability, and excellent organizational skills to manage multiple priorities. /liliExcellent relationship-building, communication, and stakeholder influence skills, with the confidence to navigate challenging conversations. /liliValid driver's license /li /ulh3You Can Impress With These Additions /h3ulliFluency in Catalan is a strong plus. /li /ulh3What we offer you: /h3ulliAn awesome team /liliA permanent contract /liliFlexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) /liliCompetitive fixed salary and bonus /liliLunch vouchers available for each working day (because yes,



we like to try our best restaurants) /liliInternational teams and a multicultural environment spanning 10 offices across Europe /liliHighly inclusive working environment /liliLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc /liliContinuous learning and development programs /liliFree access to the Calm app to help you build resilience wherever you are in your mental health journey /liliDedicated parental leave and caregiver leave policies (12 weeks fully paid) /liliA program dedicated to helping you have the best work/life balance /liliHealth insurance fully covered by the company /liliLife Disability Insurance at no cost to the employee /liliAmazing offices with dining, a coffee point on each floor, and leisure area /liliTeam building events /li /ulpAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. /ppWe believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. /ppTheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly. /p /p #J-18808-Ljbffr

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