ph3Position: IT Desktop Support (Backfill / Freelance) /h3 h3Location: On-Site in Madrid /h3 h3Backfill Support /h3 h3Job Purpose: /h3 pThe onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. /p h3Operation Roles and Responsibilities: /h3 ul liBasic experience in IT industry /li liGood Understanding of ITIL concept Service Now /li liComputer OS/Peripherals troubleshooting. Asset/Inventory Management /li liEnsure tickets are updated on time and adhere to required SLA. /li liHandling end users' incidents and IMAC requests using Service NOW ticketing tool /li liPerforming Hardware/Software installation (understanding of deployment tools like SCCM) /li liBasic AV support for conference room internal events using MTR (Microsoft Teams Room) /li liImage Deployment using SCCM Auto Pilot /li liLaptop AV/endpoint security Management for Mcafee, Cortex XDR. /li liRefresh of old asset from windows 7 to windows 10. /li liMTR Video conference support for meeting room and events.



/li liVendor coordination for hardware/spare replacement /li liSupport Queue Management to avoid and SLA misses /li liAbility to work independently and in a team environment. /li liAbility to communicate well with internal and external contacts. /li liProvide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. /li liPerforming end to end IMAC activity including packaging un-packaging, accepting delivery of client service assets with proper update of inventory database. /li liExperience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. /li liProvide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escape to vendors in accordance with Help Desk escalation processes. /li liMaintain overall ownership of user's issue service ensuring that they receive resolution within a reasonable timeframe. /li liResponsible for successful deployment and upgrades of laptops workstations. /li liAbility to work independently and in a team environment. /li /ul /p #J-18808-Ljbffr

📌 IT Desktop Support (Backfill / Freelance) (Madrid)
🏢 Sky Systems, Inc. (SkySys)
📍 Madrid