ppLocation: Barcelona. At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. /p pIn Central Operations, we develop and operationalize strategies that help us achieve our business goals across Europe's leading mobility platform. We work at scale across markets on key challenges and initiatives to deliver value and exceptional experiences to our riders and driver‑partners. /p pWe are looking for a bSupply/Driver Operations Manager /b on the Central Supply Operations team. In this individual contributor role you will be responsible for creating, scaling, and optimising driver acquisition, engagement, and retention processes across Freenow by Lyft European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint. /p h3YOUR DAILY ADVENTURES WILL INCLUDE /h3 h3Process Design Scaling /h3 ul liDesign and implement scalable driver acquisition processes that can be deployed across European markets while accounting for local regulations, languages, and cultural nuances /li liDevelop driver onboarding workflows and engagement strategies that maintain quality while achieving operational efficiency at scale /li liDevelop frameworks for driver lifecycle management (acquisition → onboarding → engagement → retention) that can be adapted across Freenow by Lyft European markets /li /ul h3Cross-Market Operations /h3 ul liCollaborate with local market operations teams across Europe to understand regional challenges and opportunities in driver experience /li liLead cross‑functional initiatives to harmonise driver experience processes across markets, identifying best practices and scaling successful pilots from Freenow by Lyft across European markets /li liPartner with Product, Engineering,



and Policy teams to ensure integral driver experience solutions meet diverse European market requirements and regulatory standards /li /ul h3Strategic Analytics Insights /h3 ul liAnalyse driver experience metrics across European markets to identify trends, opportunities, and areas for improvement /li liConduct deep‑dive analyses to understand driver behavior patterns across Freenow by Lyft across European markets and inform strategic decision‑making /li /ul h3Project Management Execution /h3 ul liPlan, schedule, and execute projects efficiently to ensure timely delivery of supply operations initiatives /li liLead European rollouts of new driver experience initiatives, managing timelines, stakeholder communication, and success metrics /li liCoordinate with multiple stakeholders including local operations teams, product managers, legal, regulatory affairs, and country managers /li /ul h3Driver Touchpoint Optimization /h3 ul liOptimize all driver touchpoints with Freenow by Lyft by collaborating closely with Marketplaces, Marketing, Local Markets, and Product teams /li liIdentify and design scalable solutions to improve driver interactions across the platform, from initial acquisition through ongoing engagement /li liCoordinate implementation of touchpoint improvements with Operations and Product teams, ensuring seamless deployment across markets /li /ul h3Process Optimization Innovation /h3 ul liDrive process improvements, implement innovative solutions, and explore new technologies to enhance operational efficiency and driver experience /li liIdentify automation opportunities to reduce manual work and improve driver experience consistency across markets /li liStay current with European mobility industry best practices and emerging technologies in driver engagement and marketplace operations /li /ul h3TO BE SUCCESSFUL IN THIS ROLE /h3 ul li5 years of experience in operations management,



strategy consulting, or business operations, preferably in marketplace or mobility. /li liProven track record of scaling operations across multiple markets or business units, ideally within European contexts. /li liExperience with process design, optimisation, and cross‑functional project management. /li liBackground in data analysis and using metrics to drive operational decisions. /li liFluent in English and additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory. /li /ul h3BENEFITS PERKS IN A NUTSHELL /h3 ul liFlexible working arrangements /li liLinkedIn Learning /li liSabbatical special leave policies /li liWeRoad partnership /li liBirthday, 24th + 31st December off /li liShort term EU work policy /li liMobility Credit /li liHealth Insurance /li liEmployee assistance program /li /ul h3DIVERSITY, EQUITY INCLUSION /h3 pFreenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work. /p h3ABOUT FREENOW /h3 pFreenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi‑mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e‑scooters, e‑bikes, e‑mopeds, and public transport within a single app. In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride? /p /p #J-18808-Ljbffr

📌 Driver Operations Manager (Barcelona)
🏢 Freenow
📍 Barcelona