ph3Company Description /h3 /brpbMSX International Group /b is the leading integral provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. /p /brh3Job Description /h3 /brpAs a bCustomer Service Agent /b, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience. /p /brpYour main responsibilities: /p /brul /brliManage driver inquiries across multiple channels /li /brliHandle complex and escalated cases requiring deeper issue understanding /li /brliMonitor open cases continuously until resolution /li /brliIdentify when a case requires escalation to higher-level or specialized teams /li /brliEnsure a positive customer experience throughout all interactions, even in challenging situations /li /brliMaintain customer satisfaction levels in line with project KPIs /li /br /ul /brh3What we’re looking for /h3 /brpYou have a good level of English (C1-C2) is required. You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions.



You have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills. You have ability to assess and manage complex cases, with strong problem-solving skills. You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel). You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus. /p /brh3What we offer /h3 /brul /brliPermanent full-time contract (40 hours/week) /li /brliSalary: €22,000 gross per year /li /brliHybrid work: up to 50% after training /li /brli23 vacation days + 3 extra company days (26 total) /li /brliMSX Bazaar employee discounts portal /li /brliFlexible Compensation Plan (healthcare, transport, meal card, training) /li /brliMulticultural work environment /li /brliTraining and development opportunities /li /brliModern office located in: Carrer de la Constitució, 1, Sant Just Desvern, Barcelona. /li /brliThis position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote). /li /br /ul /brpMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr

📌 Customer Service Agent - English (Sant Just Desvern)
🏢 Msx International
📍 Sant Just Desvern