ppBarcelona /ppbAbout the company /b /ppAt Nuitée, we are building the API backbone for the integral travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API‑first infrastructure—think “Stripe for Travel.” /ppBy enabling seamless connectivity between hotels, OTAs, fintechs, super‑apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. /ppWith teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. /ppNow backed by leading VCs and world‑class investors including leaders from Booking.com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting‑edge APIs. /ppNuitée is at the forefront of a revolution—delivering AI‑powered, smarter, and more personalized travel experiences for a new era. /ph3bAbout the Job /b /h3pWe are seeking an experienced bCustomer Service Representative /bto join our Team. This role focuses on handling urgent customer issues, travel disruptions, and high‑priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations. /ph3bKey Responsibilities /b /h3ulliHandle emergency and urgent customer inquiries via phone, email,



and chat /liliResolve escalated issues and provide timely, effective solutions /liliCoordinate with internal teams, hotels, and partners to address travel disruptions /liliMaintain accurate records and documentation of incidents and resolutions /liliMonitor and track emergency cases to ensure resolution within SLA /liliContribute to process improvements for the Emergency Team /liliSupport junior team members and provide guidance during high‑pressure situations /li /ulh3bOur Ideal Candidate /b /h3ulli3 years of experience in customer service, preferably in travel (hotels or airlines) /liliFluent in English + both of the following at business level: Arabic and French /liliStrong problem‑solving and decision‑making skills under pressure /liliExcellent communication and interpersonal abilities /liliProficient with Microsoft Office and customer service tools /liliAbility to multitask in a fast‑paced, high‑stress environment /liliDetail‑oriented and highly organized /liliExperience handling escalations and urgent cases /liliFlexibility to work in shifts /li /ulpbWhy Nuitee? /b /ppAt Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it. /pulliMassive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API‑first platform is solving this,



enabling businesses to access hotel inventory seamlessly and at scale. /liliWorld‑Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally. /liliBootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup. /liliGlobal Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others /liliAI‑Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper‑personalized travel interactions. /li /ulpBy joining Nuitée, you’ll be part of a team that’s building a category‑defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi‑trillion‑dollar industry, and grow with us—Nuitée is the place for you. /ppBy submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026 . /p /p #J-18808-Ljbffr

📌 Customer Service Representative (English + European Languages) – Barcelona Barcelona
🏢 Nuitée Travel
📍 Barcelona