ph3Responsibilities /h3 ul liAs an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects customers across our most strategic accounts /li liYour ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (“SOW”)’s, you will manage the entire engagement lifecycle for our Customers /li liThis includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong /li liLead all aspects of implementations for Enterprise Gong customers /li liAbility to manage multiple projects to schedule, meet milestones, forecast work according to project plans,



and ensure deadlines are met /li liManage competing priorities effectively across multiple customers and SOW-based projects /li liConduct coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards /li liExecute discovery workshops to map customer use cases to the Gong platform /li liProvide regular communications (verbal and written) to leadership, project teams, and customers /li liIdentify and mitigate engagement risks. Handle and control project scope /li liChallenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery /li liAbility to gather requirements and issue change orders as appropriate /li liPartner with Sales Customer Success to ensure a seamless transition from presales to post sales /li liFacilitate identification, internal communication, and remediation for product issues /li liIdeate and develop new program deliverables that help improve existing team process /li liOpportunistically present with sales on positioning Professional Services packages /li liContribute and provide feedback to the Gong implementation methodology /li /ul h3Benefits /h3 ul liMental health support resources /li liWork from home stipend /li liGenerous vacation days /li /ul " /p #J-18808-Ljbffr

📌 Engagement Manager (Gerona)
🏢 Gong
📍 Gerona