ph3Job Description Summary /h3 pIt's fun to work in a company where people truly BELIEVE in what they're doing! The Senior Customer Solutions Engineer is a product expert and trusted advisor providing primarily post‑sales technical expertise during the installation, implementation and post‑implementation servicing of company products. Provide support to customer personnel and company sales staff by disseminating technical information on specific applications. Provide pre‑sales technical support through sales presentations and product demonstrations to sales staff, partners and prospects. Work with our partner community to build their knowledge and independence around pre‑ and post‑sales tasks. As a trusted advisor, work with existing customer base to ensure best practices and customer satisfaction. /p h3Essential Duties and Responsibilities /h3 ul liTechnical Expertise /li liEstablished credibility as SME on multiple products. /li liDevelop in‑depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces. /li liPresent and deliver highly technical presentations and training on products. /li liProvides best practices guidance and technical expertise during the installation, implementation and post‑implementation servicing of company products. /li liLiaison with Support and Lab to research and respond to detailed questions from prospective and current customers. /li liProvide consulting services to implement detailed customer implementation requirements. /li liEnsures that client’s needs have been met and that the product/solution is fully functioning according to specification. /li liEnsures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards. /li liLiaison between customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issues. /li liSharing customer feedback to product management for future enhancements. /li liDemonstrate an understanding of practical application of the products in a variety of customer environments. /li liProvide services to customers and partners.



/li liEstablish credibility with a broad range of business resources; highly experienced developers, systems administrators, project managers, business end users, and executives. /li liUsing established techniques, deliver implementation services that allow for successful proof of concept and post‑sales deployment of purchased products. /li liGuide client in the set up and configuration of Rocket products and train customers in administration and use of the products. /li liHandle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively. /li liWork effectively with Project Management to deliver assignments within scope and committed timeline. Complete delivery and administrative tasks throughout complete project lifecycle. /li liWork as an effective team member or lead in large implementation projects. /li liWork with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations. /li liReview existing customer implementations to ensure best practices are utilized for maximum customer satisfaction and ongoing business retention. /li /ul h3Required Qualifications /h3 ul liExperience required ul li8+ years in related Information Technology position /li li5+ years Project Management, Consulting, or team lead experience /li li5+ years development, application lifecycle or change management experience /li /ul /li liSenior level skills in the following ul liEnterprise application development (e.g. Java, .NET, Web) /li liIBM i application development /li liBusiness process requirements and design /li liDatabase technologies (e.g. Oracle, SQL, DB2) /li lii5/OS, Windows and/or Linux OS /li /ul /li liProven critical thinking, analytical and troubleshooting skills /li liExcellent interpersonal,



relationship management and communication skills. /li liExcellent time management skills /li liPrevious customer facing consulting experience. /li /ul h3Preferred Qualifications /h3 ul liPrevious travel-oriented position held. /li /ul h3Education /h3 pBachelor’s Degree, or equivalent work‑related experience. /p h3Travel Requirements /h3 pUp to 50%. /p h3Information Security /h3 pInformation security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. /p h3Diversity, Inclusion Equity /h3 pAt Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. /p pRocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. /p pAs part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. /p pRocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781‑577‑4321 or send an email to We will make a determination on your request for reasonable accommodation on a case‑by‑case basis. /p pIf you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us! /p /p #J-18808-Ljbffr

📌 Senior Customer Solutions Engineer (Barcelona)
🏢 Rocket Software
📍 Barcelona