ppAt Webfleet, we are looking for ab Field Service Specialist (UKI Region) /bwho will be responsible for processing installation orders via Salesforce, coordinating installations, and ensuring effective communication with installation partners and customers. This role involves maintaining accurate records, verifying successful installations, and supporting the Field Service Manager for Strategic Accounts/Pilots. Additionally, the specialist addresses installation issues, generates reports, and collaborates with regional stakeholders to implement technical solutions that enhance system integration and operational efficiency. /p br/ h31. Processing Installation Orders via Salesforce: /h3 ul liReview and assess new installation and aftersales service requests. /li liSelect the appropriate Installation Partner (IP) based on the service requirements and assign corresponding work orders. /li liManage and coordinate work orders with installation partners and customers, ensuring effective communication (primarily via phone). /li /ul br/ h32. Installation Coordination: /h3 ul liMaintain and update records in Salesforce (SF) and other relevant tracking tools, including monitoring installation progress (planned vs. vigente). /li liEnsure accurate transfer of all necessary data, such as vehicle details, and liaise with customers, installation partners, and account managers when needed. /li liCommunicate regularly with installation partners and customers to resolve scheduling issues and ensure on-time task completion in line with service level agreements (SLAs). /li liVerify and close work orders upon confirmation of successful installations. /li liSupport Manager Field Services for Strategic Accounts/Pilots: ul liCollaborate with the Field Service Manager for the technical validation of correct installations, using tools such as OneDrive Excel and Salesforce. /li liParticipate in roll out planning meetings with both direct customers and internal stakeholders (e.g.,



Account Managers, Customer Support) when required by the Field Service Manager. /li liEnsure direct communication with the customer and align with the SE (Sales Engineering) and Customer Support teams. /li /ul /li /ul br/ h33. Issue Resolution Reporting: /h3 ul liIdentify, address, and follow up on any installation issues, collaborating with stakeholders such as Installation Partners, customers, Account Managers/CSM, and Customer Support teams. /li liGenerate and provide accurate reports to project managers, customers, and management to support decision-making processes. /li liAssist in process improvement initiatives, including automation of order and work order tracking systems. /li liCollaborate with regional stakeholders to prioritize and implement technical solutions that enhance system integration and operational efficiency. /li /ul br/ h3bWho are you? /b /h3 ul li2 years of experience in order management, logistics, customer support, or service coordination. /li liStrong organizational and communication skills (phone and email communication). /li liProficiency in Microsoft Excel and Salesforce (or similar CRM tools). /li liAbility to work under pressure and manage multiple tasks simultaneously. /li liProactive in anticipating and addressing customer issues before they arise. /li liCommitment to going the extra mile to engage customers and ensure satisfaction. /li liBasic understanding of technical aspects related to vehicle installations.



/li liFluency in English is mandatory /li /ul br/ pbLet's not forget the good stuff! /b /p ul liWorking from home up to 3 days a week. /li li500 euros gross to set up your home office and additional monthly home office allowance /li liChance to work abroad for 40 working days per year /li liBirthday off and volunteering time off. /li liAdditional health and dental insurance. /li li100% employer funded pension scheme. /li liLunch, childcare or transportation vouchers. /li liUnlimited access to LinkedIn Learning. /li liAccess to Gofluent platform to learn new languages. /li liFree access to CALM (top mental health app). /li liEmployee Assistance Program. /li liDiscount on Bridgestone tyres. /li /ul pbWho are we? /b /p pbWebfleet /bis Bridgestone's globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations. /p pWebfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business. /p pMore information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom. /p pWe are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. /p /p #J-18808-Ljbffr

📌 Field Service Specialist (UKI region) (Barcelona)
🏢 Webfleet Solutions
📍 Barcelona