h3Technical Support Specialist - Installation Licensing /h3h3Technical Support Specialist - Installation Licensing /h3p2 weeks ago Be among the first 25 applicants /ppJob Title: Technical Support Specialist - Installation LicensingbrLocation: RemotebrJob Type: Part-TimebrLanguage : Spanish/French/Italian/GermanbrJob Summary:brWe are seeking a skilled and customer-focused Technical Support Specialist to assist users with installation and licensing issues via chat, email, remote support and phone. The idóneo candidate will have strong troubleshooting skills across Windows, macOS, and basic Linux environments, and be familiar with deployment tools and identity management systems.brbrKey Responsibilities:brProvide real-time support to customers via chat, email, remote support and phone for installation and licensing issues.brTroubleshoot OS-related problems on Windows, macOS, and basic Linux systems.brAssist with software deployments using tools like SCCM, Microsoft Endpoint Manager, or similar.brGuide users through SSO configurations and troubleshoot identity provider-related issues (e.g., Okta, Azure AD).brDocument issues, resolutions,



and customer interactions accurately in the ticketing system.brCollaborate with internal teams to escalate and resolve complex issues.brShould be proactive in identifying patterns to report to the internal teambrRequired Skills Qualifications:brExperience in technical support or IT helpdesk roles involving remote support.brProficiency in OS troubleshooting especially in installation troubleshooting (Windows, macOS, and basic Linux).brShould be able to read installation logs and find logs wherever availablebrHands-on experience with deployment tools such as SCCM, Endpoint Manager, or similar.brUnderstanding of SSO, identity providers, and authentication protocols.brStrong communication skills and a customer-first mindset.brAbility to work independently and manage multiple tasks efficiently.brSystem Requirements (for remote work):brMinimum 16 GB RAM.brStable internet connection with at least 50 Mbps upload/download speed.brWindows 10 or higher preferred.brPreferred Qualifications:brGraduate and abovebrExperience with remote desktop tools and CRM (Salesforce is preferred) /ph3Seniority level /h3ullih3Seniority level /h3Entry level /li /ulh3Employment type /h3ullih3Employment type /h3Part-time /li /ulh3Job function /h3ullih3Job function /h3Other /lilih3Industries /h3IT Services and IT Consulting /li /ulpReferrals increase your chances of interviewing at Gigmo Solutions by 2x /ppGet notified about new Technical Support Specialist jobs in strongAll, Catalonia, Spain /strong. /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr

📌 Technical Support Specialist - Installation & Licensing (Cataluña)
🏢 Gigmo Solutions
📍 Cataluña