ppAre you a bL1.5 Support Engineer /b in bCadiz /bseeking a new interesting challenge? /ppIf your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! /ppWe are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: /pulliDay-to-day incident monitoring and resolution (ServiceNow preferred) /liliInteract with IT business users on functional issues /liliTriage issues and coordinate with cross-functional teams for timely resolution /liliFollow service management processes (e.g., Incident, Change, Capacity, Problem) /liliMaintain agreed SLA levels and assure quality of delivery at all times /liliCoordinate communications between suppliers, OEM, and other IT/business stakeholders /liliTrack and report progress to stakeholders /liliAdhere to shift rotation plan and provide on-call support for out-of-hours issues /liliServiceNow /liliIncident, Problem, Change, Capacity management processes /liliSLM and Knowledge Management processes /liliManufacturing shop floor systems /liliSLA / service management operating model and shift rotation /liliJava, .Net, SQL, Oracle (nice to have) /li /ulpYears' experience: b4–6 years /b /ppSpanish: bC2 /b /ppWork Schedule: b1st Shift 6:30 am till 2:30 pm; 2nd Shift 11:00 am till 7:00 pm; On-call support for out of hours issues; Extended shifts or weekend support to be provided as per customer expectations /b /ppPermanent contract - We offer indefinite contracts from the first day. /ppPay and benefits - Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance). /ppWork from home ️ - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace /ppOpportunity knocks - Being a part of a growing company,



we want to support your path with a career development plan and annual performance-based compensation reviews. /ppLearn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally. /ppBring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award. /ppConnect globally - Work with people from all over the world. You can feel the multicultural workforce. /ppBenefit from being a TCSer ️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands. /ppAnd so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun! /ppTata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally ? /ppWith a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute ? /ppTCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies /ppTCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain 2025 according to Forbes /ppAmong the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS /ppResponsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance /p /p #J-18808-Ljbffr

📌 Support Engineer (Cádiz)
🏢 Tata Consultancy Services
📍 Cádiz