pWe are actively looking for a dynamic and customer-focused individual who can join our team as a /ppCustomer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. /ppYour primary responsibility will be to interact with customers and agents in a professional and /ppcourteous manner, effectively from a compliance perspective. You will listen attentively to their /ppconcerns, demonstrating empathy and understanding, while proactively offering solutions to meet /pptheir needs. /ppbr/ppAs a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your /ppstrong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. /ppbr/ppOverall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. /p pstrongROLES RESPONSIBILITIES /strong /pulliResolves inquiries related to compliance via Phone, system email and internal system (FxClient). /liliPerform interviews (create fraud questionnaire and fraud ID). /liliRelease or cancel transactions.



/liliUnblock Customers. /liliModify customer information. /liliGuide agent and customer about compliance rules. /liliResolve product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary. /liliRecommend changes that may be needed to management by collecting customer information and analyzing customer needs. /liliContributes to the TRG team by assisting in accomplishing department goals. /liliKeeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable. /liliFollows all internal procedures and policies. /liliCompletes assigned tasks and shift responsibilities daily. /liliMaintains customer satisfaction at high levels. /liliEnsure the quality of call standards are met for the department. /li /ulpbr/ppstrongPOSITION REQUIREMENTS /strong /pulliCollege level, preferably Bachelor's degree in any course. /liliGood knowledge of MS Office and Internet Explorer. /liliAt least 1 year´s work experience in call center and/or compliance positions. /liliAdvanced level of English French /liliStrong customer service orientation. /liliExcellent communications skills (both oral and written). /liliTeam worker. /liliAttention to detail. /liliFlexibility regarding work schedule. /liliAny other language is a plus. /li /ulpbr/ppstrongPERKS BENEFITS /strong /pulliMedical, Dental Vision Insurance /liliEmployee Stock Purchase Plan /liliPaid Vacation / Sick Leave /liliHybrid Work Schedule /liliTuition Assistance /liliCorporate gatherings, team bonding events, and much more /li /ulpbr/p

📌 Customer Service (English + French) - Temporal (Madrid)
🏢 Ria Money Transfer
📍 Madrid