pFor a btemporary 12 month contract /bwe are looking for an experienced professional fluent in bFrench, Spanish, and English /bwho enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers. /ppbr/ppbr/ppAs a Supply Chain Customer Experience Agent you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required /ppbr/ppb. /b /ppbYour key responsibilities /b /pulliOversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management /liliRegularly update customers and internal stakeholders on order status and any issues /liliHandle customer inquiries, process returns, and claims to resolve customer issues promptly /liliIdentify potential obstacles in the fulfilment process, and work with any stakeholders to take corrective action.



Use root-cause analysis to understand key drivers of order failure in support of continuous improvement /liliUnderstanding customer expectations and translating the voice of the customer for internal stakeholders /liliProduce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings /liliDevelop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement /li /ulpbr/ppbYou bring /b /pulli2 - 3 years’ experience in customer service and/or order management /liliSAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valued /liliExperience in export documentation, incoterms highly valued /liliGood communication skills and excellent capabilities to resolve issues /liliCapable of networking within our large organization spread out through different sites worldwide /liliCapability to analyse customer data and KPI's /liliInitiative to identify process improvements /lilibFrench, Spanish, and English is mandatory /b /li /ul

📌 Supply Chain Customer Experience Agent (Barcelona)
🏢 Gracia101 Talent Solutions
📍 Barcelona