Experteer Overview

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In this hands-on leadership role you own and evolve the Microsoft Cloud Support program globally. You combine deep Azure and M365 expertise with operational excellence to scale our cloud support as we partner with Microsoft and cross-functional teams. You’ll lead a global engineering-support group, drive customer-centric problem solving, and push for automation and improved KPIs. This role offers a chance to shape CSP offerings and impact cloud support at scale within a fast-moving organization.

Compensaciones / Ventajas
• Own the Microsoft cloud support program across Support, Engineering, Sales, and Go-to-Market
• Lead the strategic partnership with Microsoft, including escalations, roadmap alignment, ticketing integration, audits, and accreditations
• Act as a senior technical escalation point for complex Azure and Modern Workplace issues
• Guide engineers through advanced troubleshooting across Azure, M365, Entra ID, automation, and APIs
• Build, mentor, and develop a high-performing, globally distributed support engineering team
• Drive operational excellence across KPIs including MTTR, CSAT, backlog health, escalations, and SLO/SLA performance




• Implement automation-first and “operations as code” practices in partnership with SRE
• Collaborate cross-functionally to influence CSP offerings, support tiers, and product roadmaps

Responsabilidades
• 7–10+ years of experience in cloud engineering, Azure/M365 support, or platform operations
• 3–5+ years leading technical teams in complex, fast-paced environments
• Deep expertise in Azure (Compute, Networking, Identity, Storage), M365 (Exchange, Teams, Intune, SharePoint), and Entra ID
• Strong experience with diagnostics and observability tools (Azure Monitor, xqbhyrx Log Analytics, KQL), PowerShell, and automation
• Proven ability to lead cross-functional programs and manage strategic vendor relationships
• Executive-level communication skills with the ability to influence without authority
• A hands-on, customer-first mindset with comfort navigating ambiguity and building structure
• Azure certifications preferred (AZ‑104, AZ‑305, AZ‑500)

Requisitos principales
• integral career pathways
• growth-oriented culture
• investment in people and learning
• diversity and inclusion
• collaboration
• impactful work at scale

📌 Technical Support Manager - Microsoft Cloud Program (Barcelona)
🏢 Ingram Micro
📍 Barcelona